Danielle Joslin

Facilitated efficient customer service by addressing equipment-related inquiries through incoming calls. Streamlined driver dispatch processes for daily operations and future planning. Optimized equipment allocation by assessing customer needs and arranging alternative units when required. Enhanced transport operations by approving quotes for asset movements. Provided cost estimates to customers for asset relocations. Strengthened inter-branch communication to fulfill customer asset requests. Coordinated with the shop to ensure readiness of assets for rental agreements.

• Coordinated response efforts for urgent service requests, ensuring timely dispatch of personnel and resources.
• Utilized GPS tracking systems to optimize routes, improving response times and operational efficiency.
• Maintained accurate records of dispatched calls and service completed, enhancing data integrity for reporting purposes.
• Communicated effectively with field teams to relay critical information and updates during emergency situations.
• Learning how to look at some blue prints so we can better understand what the tech was going to work on.
• Answer customer calls that need to schedule a tech to test concrete, asphalt, dirt, gravel, or anything else they needed

• Coordinated fuel deliveries, optimizing routes and schedules for efficiency.
• Monitored inventory levels, ensuring timely replenishment of fuel supplies.
• Communicated with drivers and suppliers to resolve delivery issues promptly.
• Implemented safety protocols, reducing operational risks during fuel dispatching.
• Played a key role in developing contingency plans for unexpected events such as equipment failures or supply chain disruptions, ensuring business continuity.
• Provided exceptional customer service, addressing inquiries promptly and resolving any issues efficiently.
• Coordinated emergency fuel deliveries during natural disasters or supply shortages, supporting communities in need.
• Established long-lasting partnerships with transport companies that resulted in reliable delivery services at competitive rates.
• Directed dispatching, routing, and tracking of 15 fleet vehicles.

• Coordinated daily schedules for drivers, optimizing routes for efficiency and timely deliveries.
• Monitored freight shipments in real-time to ensure compliance with safety regulations and customer requirements.
• Managed communication between drivers and clients, resolving issues promptly to enhance service quality.
• Implemented process improvements that streamlined dispatch operations and reduced delays in delivery times.
• Coordinated emergency response efforts during incidents or accidents involving company vehicles for swift resolution.
• Collaborated with operations managers to develop strategies for improving overall company performance in the transportation industry.

• Analyzed shipment data to identify trends, informing strategic decisions related to resource allocation and routing.
• Developed contingency plans for route disruptions, minimizing impact on delivery schedules and customer satisfaction.
• Led cross-functional meetings with logistics teams to align on operational goals and enhance overall performance.
• Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
• Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
• Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
• Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.

• Coordinated timely delivery of parts to service and repair teams, ensuring workflow efficiency.
• Maintained accurate inventory records using warehouse management systems to track parts availability.
• Assisted in loading and unloading deliveries, promoting safe handling of heavy equipment components.
• Collaborated with team members to streamline processes for parts retrieval and distribution, enhancing operational flow.
• Implemented process improvements that reduced downtime in parts delivery, contributing to enhanced service responsiveness.
• Safeguarded inventory accuracy through meticulous tracking and reporting procedures.
• Improved inventory management by organizing and maintaining parts storage areas.