Danielle Minor
Caldwell
Summary
Dynamic Administrative Specialist with a proven track record at Ada County Juvenile Probation, excelling in data entry and record keeping. Recognized for enhancing office automation and maintaining confidentiality. Adept at managing correspondence and prioritizing tasks, ensuring efficient operations while delivering exceptional customer service. Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Ada County Juvenile Probation
Boise
12.2023 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintain and enter confidential documents with accuracy.
- Providing essential support to the organization, handling a variety of clerical, administrative, and data entry tasks.
- Inputting court documents with precision and protection sensitive documents.
New Patient Coordinator
The Chiropractor at Castlebury
Eagle
01.2021 - 11.2023
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
Sales Associate
Shadows Custom Apparel
Boise
08.2020 - 12.2020
- Demonstrated product features and benefits for customers' needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
Hairstylist
Graeber and Company
Boise
03.2015 - 08.2020
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Updated and maintained customer information records and beauty services provided.
- Operated cash registers to receive payments from patrons.
- Day Maker
- Coming to a common goal with client to make them happy and what was possible
- Participated in team discussions regarding marketing strategies for the salon.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Mentored new staff to enhance personal growth and increase productivity.
Education
Cosmetology - Cosmetology
Aveda Institute
Boise06-2015
Bachelor in Business Management - Business Administration And Management
Kansas Weslyn University
Salina, KS06-2014
Skills
- Microsoft Excel
- Data entry
- Record keeping
- Insurance verification
- Appointment scheduling
- Customer service
- Confidential document handling
- Attention to detail
- Problem solving
- Customer and client relations
- Data entry documentation
- Manage correspondence
- Insurance eligibility verification
- Self motivation
- Task prioritization
- Payment distribution
Languages
English
Professional
Timeline
Administrative Specialist
Ada County Juvenile Probation
12.2023 - Current
New Patient Coordinator
The Chiropractor at Castlebury
01.2021 - 11.2023
Sales Associate
Shadows Custom Apparel
08.2020 - 12.2020
Hairstylist
Graeber and Company
03.2015 - 08.2020
Cosmetology - Cosmetology
Aveda Institute
Bachelor in Business Management - Business Administration And Management
Kansas Weslyn University
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