Danielle Wakely
Meridian
Summary
Seasoned Phone Sales Representative with solid background in developing and maintaining customer relationships. Strength lies in persuasive communication skills, ability to handle high-stress situations, and knack for identifying customer needs. Demonstrated history of improving sales processes and exceeding sales goals consistently. Success driven by commitment to delivering top-notch customer service and fostering long-term client relationships.
Overview
6
6
years of professional experience
Work History
Senior Compliance Consultant
MCSA Compliance Consultants
Garden City
11.2019 - Current
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Achieved established sales targets by generating new customer accounts.
- Closed sales by building rapport and overcoming objections
- Identified and seized opportunities to upsell new product offerings to current customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided accurate product information such as features, pricing, availability.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Proficient in Google workspace, email communications, and inputting customer information into company system.
- Utilized CRM software to track customer interactions and manage sales pipeline.
- Expert
- Upheld high standards of productivity and time efficiency as a remote agent.
Education
High School Diploma -
Timberline High School
Boise, ID05-2005
Skills
- Customer service
- Sales techniques
- CRM management
- Product knowledge
- Data entry
- Time management
References
References available upon request.
Timeline
Senior Compliance Consultant
MCSA Compliance Consultants
11.2019 - Current
High School Diploma -
Timberline High School