Danielle Young
Nampa
Summary
Dynamic professional with a proven track record in hospitality and healthcare, notably at KJ’s American Grille and St. Luke's Health System. Expert in cleanliness standards and relationship management, I excel in delivering exceptional customer service while ensuring compliance with regulations. Committed to enhancing guest experiences and fostering lasting connections.
Overview
19
19
years of professional experience
Work History
Patient Care Techincian
Averhealth
Caldwell
06.2025 - Current
- Conducted drug screening tests using urine, and samples according to established protocols.
- Experienced in patient intake, specimen collection, and chain-of-custody procedures, ensuring compliance with federal, state, and company standards
- Demonstrated ability to de-escalate stressful situations and maintain a compassionate approach with diverse population
- Proficient in electronic health record systems and data entry
- Reliable team member with excellent attention to detail and time management in high volume situations
- Flexible and dependable; proved record of maintains accuracy under pressure in fast paced, compliance- driven environments
Food Server
KJ’s American Grille
11.2006 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Patient Access Representative
St. Lukes Health System
06.2021 - 08.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
No Degree - Criminal Justice
College of Western Idaho
Nampa, ID05-2026
Skills
- Cleanliness standards
- Relationship management
- Order accuracy
- Guest relations
- Hospitality best practices
- Data entry
- HIPAA compliance
- Specimen collection
- Team collaboration
- Patient hygiene management
References
Chris Scheets- General Manager KJ's American Grille
208-887-6722
Hailie Harris- Supervising Manager KJ's American Grille
254-239-7277
Alison McCurdy- Supervising Manager KJ's American Grille
208-284-9658
Hobbies and Interests
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- I participate in a variety of outdoor recreational activities.
Timeline
Patient Care Techincian
Averhealth
06.2025 - Current
Patient Access Representative
St. Lukes Health System
06.2021 - 08.2021
Food Server
KJ’s American Grille
11.2006 - Current
No Degree - Criminal Justice
College of Western Idaho