Danny Galvez
Boise
Summary
Dynamic Language Access Program Manager at the City of Boise with a proven track record in program management and community engagement. Expert in optimizing resources and enhancing visibility of services, while fostering partnerships. Bilingual in English and Spanish, I excel in strategic planning and data analysis, driving impactful initiatives that elevate organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Language Access Program Manager
City of Boise
Boise
09.2023 - Current
- Oversaw daily operations for translation and interpretation services, ensuring efficiency and effectiveness.
- Managed program budget of $200k, optimizing resource allocation to meet operational needs.
- Executed quarterly meetings with city departments for updates and strategic guidance.
- Delivered essential tools such as Language Line and Pocketalk for real-time translation.
- Spearheaded event sponsorships, leading comprehensive planning and execution initiatives.
- Attended networking events to cultivate community relationships and establish partnerships.
- Oversaw citywide signage to enhance visibility of language access services.
- Created and executed an annual report showcasing program achievements and impacts.
Assistant Director of Community Relations
Community Council of Idaho
Boise
04.2023 - 09.2023
- Promoted agency services across departments to boost public awareness and service utilization.
- Led strategic outreach campaigns aligned with executive goals, enhancing organizational visibility.
- Strengthened community partnerships and coordinated press events, increasing media coverage.
- Organized grand opening of new clinic, managing logistics, media presence, and public engagement.
- Raised over $10,000 through community events and sponsorships to support agency initiatives.
- Represented organization at key conferences, building relationships with stakeholders and local leaders.
- Developed fundraising strategies to improve donor engagement and retention rates.
- Analyzed market trends to identify opportunities for product expansion and enhancement.
Marketing and Social Media Coordinator
Community Family Clinic
Boise
08.2022 - 04.2023
- Assisted over 17,000 families with Medicaid, Medicare, and CHIP enrollment.
- Established collaborations with schools and public health agencies to expand healthcare access.
- Managed social media outreach campaigns to enhance public health awareness.
- Developed social media strategies for community engagement in health matters.
- Coordinated events to promote clinic services and strengthen community bonds.
- Directed content creation for website and social media platforms, ensuring consistent branding.
Family Service and Health Manager
Community Council of Idaho – Head Start
Idaho Falls
06.2020 - 08.2022
- Delivered early childhood health services, including immunizations and lead screenings.
- Led outreach and enrollment initiatives for migrant and seasonal families across multiple regions.
- Monitored data and tracked cases to ensure regulatory compliance.
- Coordinated resources to assist clients in reaching their objectives.
- Advocated for clients' rights to access community resources and services.
- Educated communities about available social services through outreach programs.
- Compiled resource lists to support client needs.
Habilitative Skills Technician
The Children’s Adventure Center
08.2019 - 06.2020
- Supported children with developmental disabilities using ABA methods to improve communication and life skills.
- Created daily progress reports and implemented individualized behavior plans.
Credit Specialist
Progrexion
Rexburg
12.2018 - 08.2019
- Delivered customized credit solutions, enhancing client satisfaction and loyalty.
- Boosted sales conversions from 12% to 26% through effective communication strategies.
- Educated clients on credit repair processes and best practices for informed decision-making.
- Analyzed credit reports to identify errors, discrepancies, and areas for improvement.
- Consistently achieved sales targets by actively pursuing new customers and opportunities.
- Supported clients throughout sales process, ensuring a seamless experience from contact to follow-up.
- Managed client accounts to resolve inquiries and maintain satisfaction levels.
- Coordinated communication between clients and internal teams for optimized service delivery.
Tutor
Brigham Young University-Idaho
Rexburg
04.2016 - 12.2018
- Tutored students in math, statistics, Spanish, and English, yielding measurable grade improvements.
- Developed customized lesson plans tailored to diverse learning styles and needs.
- Facilitated engaging sessions to deepen understanding of statistical concepts.
- Provided individualized support to students struggling with statistical theories and applications.
- Evaluated student progress through assessments and delivered constructive feedback for enhancement.
Education
Bachelor of Science - University Studies – Marriage and Family Therapy
Brigham Young University-Idaho
06.2021
Skills
- Public relations and community engagement
- Program management
- Data analysis and performance reporting
- Partnership development
- Marketing strategy and execution
- Fundraising initiatives
- Strategic planning and development
- Language access policy compliance
- Multilingual communication and cultural competency
- Vendor and team management
- Digital and social media marketing
- Event planning and execution
- Bilingual fluency in English and Spanish
- Microsoft Office suite proficiency
- Problem solving skills
- B2B sales strategies
- Sales lead generation
- Sales closing techniques
- Sales management expertise
- Stakeholder engagement strategies
- Strategic thinking abilities
- Networking proficiency
Certification
- Registered Behavior Technician Training
- Differential Reinforcement Techniques
- Cognitive Behavioral Intervention Certification
- ACTFL Certification by Language Testing International
Languages
Fluent in English and Spanish
Languages
Spanish
Professional
Timeline
Language Access Program Manager
City of Boise
09.2023 - Current
Assistant Director of Community Relations
Community Council of Idaho
04.2023 - 09.2023
Marketing and Social Media Coordinator
Community Family Clinic
08.2022 - 04.2023
Family Service and Health Manager
Community Council of Idaho – Head Start
06.2020 - 08.2022
Habilitative Skills Technician
The Children’s Adventure Center
08.2019 - 06.2020
Credit Specialist
Progrexion
12.2018 - 08.2019
Tutor
Brigham Young University-Idaho
04.2016 - 12.2018
Bachelor of Science - University Studies – Marriage and Family Therapy
Brigham Young University-Idaho
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