Danny Perdana
Batam,Kepulauan Riau
Summary
I am deeply committed to delivering high-quality customer care, ensuring that every
interaction culminates in a positive experience. My approach to problem-solving is
both effective and self-driven, aimed at producing tangible results. With a
personable demeanor, I maintain professionalism even under pressure. My
motivated and energetic nature is complemented by a straightforward personality,
making me an asset to any customer-focused team.
Overview
1
1
year of professional experience
4
4
Languages
Work History
MANDARIN SPEAKING CLIENT ACCOUNTING COORDINATOR
Qnect
8 2023 - 06.2024
- As a third-party payment services Mandarin speaking client accountant coordinator, I was responsible for managing financial transactions between our company, clients, and third-party payment processors
- Reconciling accounts, monitoring payment processing activities, and ensuring compliance with financial regulations
- Collaborated with internal teams to resolve any discrepancies and improve financial processes
- Prepared financial reports and provided analysis to support decision-making
- Implementing new payment processing systems and optimizing existing processes to improve efficiency and accuracy.
CHEF DE PARTIE
Mama's Kitchen
05.2023 - 07.2023
- Demonstrated culinary expertise in a fast-paced kitchen environment, specializing in Bread and Cookies
- Planned and executed daily menu items, including preparation, cooking, and presentation of dishes to meet high-quality standards
- Maintained organized and clean work stations, adhering to food safety and sanitation regulations
- Collaborated with the head chef to develop new recipes and seasonal menus, incorporating creative and innovative ideas
- Controlled food costs and minimized waste through effective portion control and inventory management
- Ensured timely food preparation and service during busy service periods, maintaining a high level of consistency and quality.
FREELANCE TRANSLATOR
Self Employer
02.2022 - 11.2022
- Translated a variety of novels from Mandarin to Bahasa Indonesia, including literary fiction, historical fiction, and romance genres
- Ensured accurate and culturally sensitive translation of complex themes, idioms, and cultural references
- Collaborated closely with authors and editors to maintain the integrity and tone of the original work
- Completed projects within specified deadlines while maintaining high quality standards
- Conducted thorough research to enhance understanding of historical and cultural contexts in novels
- Utilized translation software and tools to streamline the translation process and ensure consistency
- Received positive feedback from clients and readers for delivering engaging and authentic translations.
CUSTOMER SERVICE OFFICER
Crowntech Entertainment
7 2014 - 12.2021
- Manage incoming calls, online messages and/or email
- Adding credit and/or withdrawal credit from member accounts
- Provide feedback and functional requirements to IT vendor
- Perform system functional testing regularly to ensure proper system functions
- Report and escalate system issues to IT vendor
- Monitor and ensure game information are created correctly and accurately
- Monitor game results and performance
- Ensure communication by managing the product announcement
- Provide answer to Customer Service teams in other company on wager queries
- Generate product performance reports.
Education
Bachelor of Management - Management
Universitas Esa Unggul
Jakarta 04.2001 -
Skills
Microsoft Word
Microsoft Excel
Power Point
Personal Information
- Date of Birth: 12/27/88
- Nationality: Indonesia
- Marital Status: Single
Timeline
CHEF DE PARTIE
Mama's Kitchen
05.2023 - 07.2023
FREELANCE TRANSLATOR
Self Employer
02.2022 - 11.2022
Bachelor of Management - Management
Universitas Esa Unggul
04.2001 -
MANDARIN SPEAKING CLIENT ACCOUNTING COORDINATOR
Qnect
8 2023 - 06.2024
CUSTOMER SERVICE OFFICER
Crowntech Entertainment
7 2014 - 12.2021
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