Danvee Ellison
Nampa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
US Compliance Services
2025.10 - 2025.12
Spoke with clients to keep them in compliance for there trucking companies
Customer Service Representative
MDU Resources
2023.06 - 2024.04
Spoke with customers to get there utilities started.
Medical Customer Service Representative
FMS
2021.01 - 2023.06
- Resolved customer inquiries regarding medical services and billing.
Delivery Driver
Boise Route Works
2020.08 - 2021.12
- Ensured timely and accurate deliveries to enhance customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations and company policies.
Customer Retention Specialist
Idaho Employment Solutions
2019.07 - 2020.08
Spoke to customers on the phone to follow up about complaints about not receiving there newspapers.
Education
Leadership And Ministerial
CFC School of Ministry
Nampa, ID2026-08
High School Diploma -
Vallivue High School
Caldwell2003-05
Skills
- Customer engagement
- Active listening
- Leadership- Coordinator
- Hospitality
- Adaptability
- Emotional intelligence/intpersonal
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of complaints and customer satisfaction.
Timeline
Customer Service Representative
US Compliance Services
2025.10 - 2025.12
Customer Service Representative
MDU Resources
2023.06 - 2024.04
Medical Customer Service Representative
FMS
2021.01 - 2023.06
Delivery Driver
Boise Route Works
2020.08 - 2021.12
Customer Retention Specialist
Idaho Employment Solutions
2019.07 - 2020.08
Leadership And Ministerial
CFC School of Ministry
High School Diploma -
Vallivue High School