Darcy Belcher
Front Desk Clerk
Hayden
Summary
Dynamic professional with over 20 years of experience in customer service and management across retail, hospitality, and aviation sectors. Expertise in communication, problem-solving, and team leadership drives a commitment to delivering high-quality service and optimizing operational efficiency. Proven track record of addressing customer concerns and resolving conflicts to enhance satisfaction levels. Strong foundation in customer relations and effective communication ensures exceptional support tailored to meet diverse client needs.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Coeur d'Alene Aviation
Coeur d'Alene, ID
09.2025 - Current
- Manage scheduling and customer inquiries at the flight school front desk.
- Maintain records and support daily administrative tasks.
- Deliver professional and friendly customer service.
Optometric Office Assistant
Key Vision Services
Coeur d'Alene, ID
02.2025 - 09.2025
- Perform data entry and bookkeeping support.
- Handle phone communications and customer inquiries.
- Maintain confidentiality and process payments accurately.
Warehouse Associate
Core-Mark International
Spokane Valley, WA
01.2023 - 01.2025
- Operated warehouse equipment and maintained inventory records.
- Ensured safety and optimized workflow efficiency.
Customer Service Supervisor
StanCraft Jet Center
Hayden, ID
12.2021 - 01.2023
- Led customer service team and developed service policies.
- Resolved escalated issues and monitored performance metrics.
- Trained staff and improved customer experience processes.
FBO Services Manager
Resort Aviation Jet Center
Hayden, ID
07.2014 - 12.2021
- Led Fixed Base Operator operations, ensuring efficient management of staff and resources.
- Coordinated aircraft ground handling while upholding rigorous safety standards.
- Managed budgeting and client relations, ensuring facility upkeep aligned with operational goals.
Education
High School Diploma -
Tracy High School
Tracy, CA05-1995
Skills
- Customer Service & Team Leadership
- Scheduling & Coordination
- QuickBooks & Microsoft Office
- Listening skills
- Problem-solving skills
- Time management
Timeline
Front Desk Associate
Coeur d'Alene Aviation
09.2025 - Current
Optometric Office Assistant
Key Vision Services
02.2025 - 09.2025
Warehouse Associate
Core-Mark International
01.2023 - 01.2025
Customer Service Supervisor
StanCraft Jet Center
12.2021 - 01.2023
FBO Services Manager
Resort Aviation Jet Center
07.2014 - 12.2021
High School Diploma -
Tracy High School