Darcy Rhuman
Boise
Summary
Dedicated Customer Service Representative with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Talk more wireless
Boise
05.2026 - Current
- Assisted customers with product selection and service inquiries.
- Maintained inventory levels and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about wireless plans and device features.
- Collaborated with team members to enhance customer experience.
- Handled customer complaints and resolved issues promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Cleaner
Tuckers tidy touch
Boise
04.2026 - Current
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning supplies and equipment safely and effectively.
- Collaborated with team members to ensure timely completion of tasks.
- Inspected areas for cleanliness and reported maintenance issues promptly.
- Developed efficient cleaning schedules to optimize workflow and productivity.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
Cleaner
Rays cleaning
Middleton
02.2026 - Current
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning supplies and equipment safely and effectively.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Inspected areas for cleanliness and reported maintenance issues promptly.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Inspected rooms for cleanliness prior to guest arrival.
- Provided assistance with laundry services when needed.
- Checked inventory for required supplies and made lists for needed cleaning products.
Customer Service Representative
MTM Transportation
Boise
04.2023 - 02.2025
- Provided customer service support for clients scheduling transportation to and from medical appointments
- Coordinated with transportation companies to arrange and confirm ride services
- Documented client appointments, communications, and service details within case management systems
- Scheduled and followed up on medical appointments to ensure continuity of care
- Resolved client issues related to scheduling, transportation delays, and service inquiries
- Assisted clients with transportation inquiries and service requests.
- Managed scheduling and coordination of transportation services for passengers.
- Responded promptly to customer concerns and resolved issues effectively.
- Utilized company software to track service requests and manage schedules.
- Provided information on policies, procedures, and services offered by the company.
- Collaborated with team members to improve customer service processes and efficiency.
- Maintained accurate records of customer interactions and feedback for quality assurance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
World Connection
Boise
04.2022 - 04.2023
- Delivered high-quality customer support in a fast-paced call center, handling high volumes of inbound and outbound calls daily
- Assisted customers with account inquiries, billing questions, service updates, and troubleshooting needs while maintaining professionalism and empathy
- Followed detailed scripts and compliance guidelines to ensure accuracy and consistency in all customer interactions
- De-escalated challenging situations by actively listening, identifying root causes, and providing effective solutions to improve customer satisfaction
- Entered and updated customer information in CRM systems with speed and accuracy
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Front Desk Receptionist
La Quinta Inns & Suites
Boise
06.2021 - 04.2022
- Checked guests in efficiently while providing professional and welcoming customer service.
- Managed laundry duties, including washing, folding, and organizing linens to meet operational standards
- Assisted customers with key issuance, replacements, and access troubleshooting
- Processed payments accurately, including cash, card, and digital transactions
- Handled high-volume phone and in-person requests, ensuring prompt responses and clear communication
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone calls, directing inquiries to appropriate departments.
- Handled guest reservations using hotel management software effectively.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and maintained accurate financial records daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Ontario Highschool
1 Year At TVCC - Psychology
TVCC
Skills
- Customer service
- Point-of-sale systems
- Visual merchandising
- Product knowledge
- Team collaboration
- Problem solving
- Active listening
- Friendly and outgoing
- Retail sales
- Customer follow-up
- Relationship building
- Store opening and closing
- Cash register operation
- Flexible schedule
- Cash drawer balancing
- Inventory audits
Timeline
Retail Sales Associate
Talk more wireless
05.2026 - Current
Cleaner
Tuckers tidy touch
04.2026 - Current
Cleaner
Rays cleaning
02.2026 - Current
Customer Service Representative
MTM Transportation
04.2023 - 02.2025
Customer Service Representative
World Connection
04.2022 - 04.2023
Front Desk Receptionist
La Quinta Inns & Suites
06.2021 - 04.2022
High School Diploma -
Ontario Highschool
1 Year At TVCC - Psychology
TVCC