Darrick Cooke
Twin Falls
Summary
Diligent [Desired Position] with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
20
20
years of professional experience
Work History
General Manager
Republic Services, Inc. (Western Waste Services, Inc.)
Jerome, ID
04.2015 - Current
- Responsible for leading one of the Company’s Business Units which includes full profit loss responsibility for the entire operation. Managing a team comprised of managers, including Operations, Fleet Management, Human Resources, Sales, Finance, Safety, who support the total operation of the Business Unit.
- Key Responsibilities
- Execute a local market strategy that complements the Area’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement.
- Manage all matters related to refuse collections and an on-site recycling facility.
- Present the Company to customers, vendors and municipal customers.
- Oversees effective safety and accident prevention programs.
- Leads all operations in accordance to State and Federal compliance.
- Drive change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the Business Unit
- Manage Performance and talent acquisition.
- Key Notes:
- Finances – Assisted in annual price increases and implemented fuel surcharges. Created a Quality Control procedure for daily review including new customers, lost customers, missed stops, cart swamp outs. Daily financial review of AR/AP and P&Ls with owner to address discrepancies or revise strategies for growth and development.
- Developed a company culture based on a leadership style of empathy, respect, and directiveness.
- Implemented new software and safety measures including AMCS Telematics, Fleetmatics, Netradyne, Smith Systems, accident investigation and control.
- Developed and implemented every Western Waste policy and procedure in compliance with OSHA, FMCSA, DOT, and all other State and Federal regulations.
- Other key notes: Oversaw a company merger in 2012; managed 2 software conversions; Assisted in growing the annual revenue from 4 million in 2012 to over 18 million currently; started with 18 employees in 2012 and have grown to over 70 employees; oversaw the development from 9 daily routes in 2012 to 35 routes currently.
District Manager
American Staffing, Inc
Twin Falls, ID
04.2006 - 06.2012
- Responsible for managing the day-to-day operations of 3 branch offices including 9 staff employees, 300 temporary employees, and 68 clients; Provide corporate strategies for financial improvements and growth; oversee and plan all aspects of recruiting strategies from campaigning and community networking to advertising; ensure all offices are in compliance with State and Federal regulations including: ADA, EEO, FMLA, Hiring and Terminations, FLSA, OSHA, HIPPA, Harassment, Worker’s Compensation, and Unemployment; maintain conformance and consistency to client screening in regards to safety requirements and regulations.
- Key notes:
- Responsible for hiring, recruiting, and training all staff employees. Established and implemented a new staff training program and coaching model (IGROW) reducing staff turnover by 47%.
- Responsible for introducing and implementing a consistent screening and orientation process for temporary employees, reducing turnover from 62% to 24%.
- Established a consistent marketing and recruiting strategy increasing yearly revenue from 57k in 2006 to 500k in 2010.
- Conducted quarterly site inspections and jointly improved and implemented client safety programs and meetings, decreasing annual accidents by 34%.
- Jointly developed a new policies and procedures handbook and solely produced over 50 new documents.
- Conduct all timely aspects of staff performance evaluations including process improvement, progressive discipline, disputes, and grievances.
- Introduced bi-weekly SKYPE meetings and produced itineraries to increase communication company wide.
- Company wide leader for setting and achieving quarterly goals.
- Created an employee incentive program to recognize small achievements and reward teamwork.
Education
B.A. - Human Geography/Cartography/GIS
University of Idaho
Moscow, ID01.2002
Skills
- Financial Management and Development
- Developing Business Strategy
- Employee Development and Training
- Staff Recruitment and Retention
- Employee Relations / Guidance
- Contract Negotiations
- Problem Resolution / Mediation
- Project Management
- Team Building
- OSHA Safety Training and Compliance
- State and Federal Employment Laws (see below)
- Organizational Development
- Behavior Management / Coaching (IGROW MODEL)
- Policy & Procedure Development
Languages
Spanish
Limited Working
Timeline
General Manager
Republic Services, Inc. (Western Waste Services, Inc.)
04.2015 - Current
District Manager
American Staffing, Inc
04.2006 - 06.2012
B.A. - Human Geography/Cartography/GIS
University of Idaho
Of Note
- Fred Pryor / Chartis Seminars - Human Resources (PHR) Training and Business Compliance Seminars. Obtained 160 hours of certified training programs.
- Hawley, Troxell, and Ennis – John Ashby Annual Employer Litigations seminar and training (2012, 2013, 2014).
- Twin Falls Chamber of Commerce “Ambassador”.
- State of Idaho Insurance Fund Loss prevention / Control certification.
- Risk Control Service “WRC” (Worker’s Compensation Risk Certification).