Daud Azhar Malik

• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Built successful business culture focused on performance optimisation and goal attainment.
• Controlled expenses and allocated financial resources to reach budget goals.
• Developed successful strategies and policies, meeting organisational needs and implementing improvements.
• Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmes.
• Analysed market trends and demand to develop accurate pricing strategies.
• Collaborated with the reservations team to optimise booking processes and enhance customer experience.

Managed revenue and profitability through daily review of performance figures.

Prepared forecasts, budgets, and financial reports for operational planning.

Implemented menu pricing and menu engineering to strengthen sales mix.

Analysed trends and KPIs to guide practical next steps.

Optimised inventory and supplier purchasing to reduce waste and improve availability.

• Scheduled employees to keep shifts well-staffed.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Trained newly hired employees on service techniques, company procedures and safety processes.
• Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.

• The Italian coffee House
• Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
• Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
• Coordinated with kitchen and front-of-house teams to maintain seamless service during peak hours.
• Planned and communicated daily manufacturing tasks and targets.
• Gave clear staff instruction to achieve production output.
• Maintained workplace safety by observing occupational and environmental health requirements.

• World Largest Hotel Chain
• Handled emails and written business correspondence on behalf of senior office staff.
• Worked with Microsoft Word and Google Docs to complete word processing tasks.
• Confirmed payment arrangements and finalised customer payment dates and contact information.
• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Met demands of busy collections group by performing high volume of daily calls.
• Took full ownership for assigned accounts, solving customer problems and providing excellent customer service.