Dava Tennant
Meridian
Summary
Dynamic professional with extensive experience as a Resident Advisor at Boise Rescue Mission, specializing in guest mediation and conflict resolution. Demonstrated success in enhancing resident satisfaction through active listening and effective management of issues. Proficient in policy enforcement and security maintenance, contributing to a supportive community environment.
Overview
27
27
years of professional experience
Work History
Resident Advisor
Boise Rescue Mission
01.2025 - Current
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Monitored building security by conducting routine rounds throughout the facility.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
- Enforced policies and safety standards through building and room rounds.
- Solved grievances and complaints by collaborating with residents.
Office Manager/Kitchen Operations Manager
First Baptist Church of Orangevale
01.2014 - 07.2024
- Ensured confidentiality of sensitive information, handling company documents and personnel records with care.
- Responded to client inquiries effectively through phone calls and email correspondence, providing excellent service.
- Regularly reconciled financial records to maintain balanced budgets across accounts payable and receivable.
- Delegated tasks strategically to enhance team productivity and oversee daily workflows efficiently.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined operational processes by implementing effective filing systems and organizational strategies.
- Acted as liaison between management and staff, facilitating open communication to resolve issues.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Office Manager/Lead Sales Associate
Bretzing and Associates, Inc.
01.2005 - 07.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Receptionist Administrator/Purchasing Manager
Capital Wholesale Electric, Inc.
05.1998 - 12.2004
- Directed incoming calls to appropriate team members based on client needs.
- Welcomed visitors and customers, providing knowledgeable assistance.
- Maintained a clean reception area to enhance first impressions.
- Resolved complaints and inquiries while redirecting calls as necessary.
- Streamlined daily office tasks, including mail distribution and data entry, to ensure efficient operations.
- Scheduled appointments for prospective clients as first point of contact.
- Promoted a positive work environment through strong interpersonal skills and support for colleagues.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA06-1996
Skills
- Guest mediation and issue resolution
- Policy enforcement and security procedures
- Assertiveness and emotional support
- Multitasking and time management
- Active listening and staff communication
- Incident reporting and attention to detail
Awards
City of Folsom Life Saving Citizens Award (2008)
3 Consecutive years "Employee of the Year" award (2004-2008)
3 Consecutive years "Muli Million Dollar Sales" (2205-2008)
Timeline
Resident Advisor
Boise Rescue Mission
01.2025 - Current
Office Manager/Kitchen Operations Manager
First Baptist Church of Orangevale
01.2014 - 07.2024
Office Manager/Lead Sales Associate
Bretzing and Associates, Inc.
01.2005 - 07.2010
Receptionist Administrator/Purchasing Manager
Capital Wholesale Electric, Inc.
05.1998 - 12.2004
High School Diploma -
Elk Grove High School
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