Dave Jensen
Fruitland
Summary
Dynamic manager with a proven track record at Les Schwab Tires,
results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Built and maintained a strong network of business partners improving loyalty and trust with customers and vendors.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Manager
Les Schwab Tires
Ontario, OR
01.2010 - Current
- Led daily operations to ensure efficient tire installation and vehicle service procedures.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined customer service processes, increasing satisfaction and loyalty metrics.
- Coordinated team schedules to align resources with peak service demands effectively.
- Analyzed sales data to identify trends, driving strategic decision-making for product offerings.
- Fostered a safety-first culture, resulting in improved compliance with industry regulations.
- Mentored junior managers, enhancing leadership skills and promoting team development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Store Manager
Les Schwab Tires
Florence, OR
2001 - 2009
- Supervised daily store operations, ensuring compliance with safety and customer service standards.
- Trained and mentored staff, enhancing team performance and promoting a positive work environment.
- Implemented inventory management processes, improving stock accuracy and reducing discrepancies.
- Analyzed sales trends to optimize product placement and drive revenue growth in-store.
- Developed employee schedules to ensure adequate staffing levels during peak hours and events.
- Coordinated promotional activities, increasing customer engagement and driving foot traffic to the store.
- Resolved customer issues promptly, maintaining high satisfaction rates and fostering loyalty.
- Collaborated with upper management to set strategic goals and enhance overall operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales and Service Representative
Les Schwab Tires
Springfield, OR
1997 - 2001
- Delivered exceptional customer service, ensuring satisfaction and loyalty through attentive communication.
- Assisted customers in selecting appropriate tire products based on vehicle specifications and individual needs.
- Managed inventory effectively, maintaining stock levels and organizing displays for optimal visibility.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Drove team revenue totals by bringing in top sales numbers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Pleasant Hill
Pleasant Hill, OR05-1997
Skills
- Customer engagement
- Team leadership
- Time management
- Strategic decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Effective goal development
- Strategic networking skills
- Operations management
- Project management
- Collaborative teamwork
- Customer relationship management (CRM)
Accomplishments
- On the team that built Les Schwab point of sale system.
- Worked with corporate as a mentor manager for "buy out" tire stores.
- Supervised team of 30 staff members
- Ran a 10 million dollar a year tire store that ranked as one of top company stores every year.
- Promoted 19 employees to management positions.
Certification
Tire Industry Association Instructor
Tire Industry Association Certified
MSHA Certified
Fork lift Certified
CPR Certified
Timeline
Manager
Les Schwab Tires
01.2010 - Current
Assistant Store Manager
Les Schwab Tires
2001 - 2009
Sales and Service Representative
Les Schwab Tires
1997 - 2001
High School Diploma -
Pleasant Hill