David Chandra Saputra
Semarang,JT
Summary
Driven professional seeking a challenging executive role within a nationwide company, ideally in a management position focused on marketing. My extensive experience and knowledge in this field are poised to make a significant positive impact on the company's development and growth. Let's connect to explore how I can contribute to your team's success.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Branch Manager
PT. Bank CCB Indonesia
Semarang, Central Java
01.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Emerging Business Manager
PT. Bank OCBC NISP
Semarang, JT
04.2021 - 01.2024
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
SME Manager
PT. Bank Maybank Indonesia
Semarang, JT
10.2016 - 04.2021
- Lead team charged with consumer lending compliance and risk evaluation.
- Mentored junior team members to enhance their knowledge of lending products and processes.
- Analyzed economic trends and competitor activity to inform strategic decision-making regarding product offerings and pricing strategies.
- Supervised team of 4 loan officers, promoting positive environment and instilling model of hard work and dedication.
Senior Relationship Manager
PT. Bank UOB Indonesia
Semarang, JT
12.2014 - 10.2016
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
Lending Relationship Manager
PT. Bank Permata
Semarang, JT
09.2011 - 12.2014
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services
- Identified new business opportunities through diligent market research and analysis, contributing to increased loan growth.
Lending Account Officer
PT. Bank Panin
Semarang, Central Java
06.2009 - 09.2011
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
Education
Bachelor of Science - Economic Management
Universitas Kristen Satya Wacana
Salatiga, Indonesia 05.2004 - 05.2009
Skills
Computer skills
Multitasking
Teamwork and collaboration
Friendly, positive attitude
Supervision and leadership
Certification
TeleQuest Consultrain Selling By Phone
Accomplishments
- Elite Club Member 2021 PT. Bank OCBC NISP
- The Best Booking SME Manager Regional Jawa Tengah - 2018 PT. Bank Maybank Indonesia
- F1 Challenge - 2015 PT. Bank UOB
Timeline
Branch Manager
PT. Bank CCB Indonesia
01.2024 - Current
Emerging Business Manager
PT. Bank OCBC NISP
04.2021 - 01.2024
SME Manager
PT. Bank Maybank Indonesia
10.2016 - 04.2021
Senior Relationship Manager
PT. Bank UOB Indonesia
12.2014 - 10.2016
Lending Relationship Manager
PT. Bank Permata
09.2011 - 12.2014
Lending Account Officer
PT. Bank Panin
06.2009 - 09.2011
Bachelor of Science - Economic Management
Universitas Kristen Satya Wacana
05.2004 - 05.2009
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