Professional Account Management & Customer support
New Business Development
Direct Sales & Marketing
Consultative & Solution Sales
Networking & Relationship Building
Contract Negotiations
Inside / Outside Sales experience
Professional Project Management
Marketing experience
Corporate Training
General Construction, Concrete and Mason Experience
Forklift and Light / Heavy Equipment Operations
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Self Employed
10.2024 - Current
General Construction, Masonry, Siding Installation, Concrete Finishing, Window and Door Installation, Groundskeeping, Lawn and Sprinkler Maintenance.
Mason Assistant/ Laborer
Stoeckert Masonry
Cda
05.2019 - 10.2024
Masonry Prep
Cutting, Mixing and Finishing. Large Stone, Brick, block, veneer and flag stone installation and repair. Forklift and Equipment Operations.
Operations Manager, National Scheduling Center
Stem Cell Centers Corp.
Post Falls
06.2016 - 05.2019
Organized and Managed Staff of scheduling agents to support Multiple Stem Cell Therapy Clinic locations
Interviewed, hired and trained new staff
Created inbound /outbound call scripts for the scheduling team.
Organized and maintained employee work schedules
Evaluated employee performance, set goals, and developed improvement plans
Generated biweekly payroll reports
Worked directly with marketing and accounting department managers to maintain operational efficiency
Managed I.T. network operations, Phone systems, Office equipment, and new equipment order processes
Century Link National order help desk Supervisor
Qualfon, Corp.
Coeur d'Alene
05.2013 - 06.2016
Customer complaint conflict resolution
General Customer Service and Account Management for residential accounts
Consistently over 98% CSI
Sales of High Speed DSL Internet, TV Services, Residential and Wireless Phone plans
Management experience
New & Used vehicle Sales consultant
Dave Smith Motors
Kellogg
05.2010 - 01.2013
Certified on GMC, Chevrolet, Chrysler, Jeep, Dodge, New Car and Truck Sales
Internet Sales Certified
Sr. Accounts Manager/ Sales Manager
Coeur d'com Communications, Inc.
Coeur d'Alene
06.2010 - 04.2010
Designed, configured, Sold, LAN/Wan IT networking products and management Software as well as engineering and proposal services via phone, internet and face to face meetings. Created new business marketing strategies via direct mailers, direct call campaigns, internet advertising and web page design.
Maintained up to date product knowledge to meet required certification level for top brand IT products from Cisco, HP, Foundry Networks, Enterasys Networks, Watchguard, Fortinet, and many others.
Prepared proposal for response to Federal FCC E-Rate bid opportunities.
Maintained New/ Existing Business Accounts.
Positioned, closed, and managed service contract opportunities.
Evaluated and negotiated new strategic Channel partner relationships and products lines to sell and support for maximum gross profit.