David Napitupulu
Depok
Summary
Introducing me, David Napitupulu, has experience in Call Center, Customer Service, Customer Service Leader and Finance with more than 5 years work at PT Sriwijaya Air. Base on my experience I have to good skills in Customer Service and Finance or related to it and can work to meet the company's needs. With the experience I have, it can interest you to be apart of team at the company.
Overview
9
9
years of professional experience
Work History
Payment Verification Analyst
PT Sriwijaya Air
06.2018 - 03.2023
- Make daily bank mutation recaps base on system bank and invoice
- Reconciliation All bank HO B2B PT Sriwijaya Air and input funds into the Odoo ERP system
- Coordination with the Bank about funds outstanding
- Verify Internal funding requests at PT Sriwijaya Air
- Carry out verified funds transfers
- Check fund accountability
- Recaps monthly cash out base on data
Customer Service Leader
PT Sriwijaya Air
06.2016 - 06.2018
- Reviewed associate performance team.
- Responded to customer calls and emails to answer questions about products and services.
- Greeted customers and listened closely to problems described to determine solutions.
- Doing recaps monthly omzet base on data sales.
- Handle Customer direct, Email dan Phone.
- Handle Customer Groups by email begin booking, price negotiation until to payment ticket group.
- responsible for team performance.
- Make monthly schedule team.
Customer Service
PT Sriwijaya Air
03.2014 - 06.2016
- Greeted customers and provided outstanding customer service.
- Maka a reservation for Passengers (Include : Coorporate and Groups)
- Issued tikcet by System to Passengers who have made payment. (Include : Coorporate and Groups)
- Monitoring Payment ticket by Whatsapp and by Email
- Handle customer by direct, Phone and Whatsapp
- Doing recaps daily sales in Excell
- Closing daily sales by System dan EDC
Call Center
PT Sriwijaya Air
11.2013 - 03.2014
- Handle Customer by Phone
- Make a reservation ticket for customer
- Doing reschedule and refund ticket by system according to passenger request
- Other information Centers
Education
Bachelor's of Management - Management
04.2001 -
Skills
Finance
MS Excel
System Analysis
Komunikasi, Leadership and teamwork
Timeline
Payment Verification Analyst - PT Sriwijaya Air
06.2018 - 03.2023
Customer Service Leader - PT Sriwijaya Air
06.2016 - 06.2018
Customer Service - PT Sriwijaya Air
03.2014 - 06.2016
Call Center - PT Sriwijaya Air
11.2013 - 03.2014
Universitas Satya Negara Indonesia - Bachelor's of Management, Management
04.2001 -