David Walters
Meridian
Summary
Dedicated Academic Advisor with over 1.5 years of experience in higher education, specializing in student retention, academic planning, and developmental counseling. Proven expertise in utilizing Learning Management Systems (LMS) and student information systems to enhance the efficiency of academic advising processes. Committed to guiding diverse student populations toward achieving academic success and fulfilling institutional objectives. Passionate about fostering an inclusive environment that supports each student's unique journey and aspirations.
Overview
6
6
years of professional experience
Work History
Online Support Specialist
BYU Pathway Worldwide
02.2024 - 08.2025
- Supported a caseload of [300] undergraduate students, resulting in a 25% increase in retention over 1.5 years.
- Utilized AI-driven predictive analytics tools to identify at-risk students, improving intervention response time by 25%.
- Diagnosed and troubleshot hardware, software and network issues.
- Diagnosed and troubleshot hardware, software, and network issues.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Sales Associate
Apple Inc.
10.2019 - 10.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Increased customer traffic by 25% in 5 years
Education
Master of Science - Academic Advising
Kansas State University
Manhattan, KS12.2022
Graduate Certificate - Academic Advising
Kansas State University
Manhattan, KS12.2021
Skills
- Academic Advising
- Career Counseling
- Student Retention
- Curriculum Development
- Degree Audit
- Canvas
- Zoom Workspace
- MS Office
- AI-driven advising tools
- Student Engagement
- Strategic Planning
- Conflict Resolution
- Public Speaking
Skills And Core Competencies
Academic Advising, Career Counseling, Student Retention, Curriculum Development, Degree Audit, Canvas, Zoom Workspace, WhatsApp, MS Office, AI-driven advising tools, Student Engagement, Strategic Planning, Conflict Resolution, Public Speaking
Timeline
Online Support Specialist
BYU Pathway Worldwide
02.2024 - 08.2025
Sales Associate
Apple Inc.
10.2019 - 10.2020
Master of Science - Academic Advising
Kansas State University
Graduate Certificate - Academic Advising
Kansas State University