Deanna Lenker
Gooding,ID
Summary
Dynamic professional with proven leadership as Chief Deputy Clerk at Gooding County, enhancing employee morale and interdepartmental communication. Skilled in contract negotiation and crisis management, I excel in relationship building and effective meeting facilitation, driving innovation and quality outcomes in administrative support.
Overview
26
26
years of professional experience
Work History
Chief Deputy Clerk
Gooding County
06.2007 - Current
- Boosted employee morale and retention rates through regular recognition of outstanding performance within the clerk''s office.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Improved interdepartmental communication by establishing clear channels and promoting collaboration.
- Negotiated contracts with vendors to secure favorable terms while maintaining high-quality products or services.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
Customer Service Representative
Magic Valley Bank
01.2002 - 06.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
911 Operator
Sircomm
06.1999 - 06.2004
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Continuously updated knowledge of local geography, enabling efficient routing of emergency personnel to incident locations.
- Streamlined call-handling procedures by identifying areas for improvement and implementing necessary changes.
Warehouse
UPS
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Chief Sealth High School
West Seattle, Washington06.1992
Skills
- Effective meeting facilitation
- Effective leadership
- Skilled in management
- Cash handling
- Relationship building
- Filing systems
- Database entry
- Quality control
- Administrative support
- Document management
- Telephone etiquette
- Administrative tasks
- Research
- Proofreading
- Basic accounting
Timeline
Chief Deputy Clerk
Gooding County
06.2007 - Current
Customer Service Representative
Magic Valley Bank
01.2002 - 06.2007
911 Operator
Sircomm
06.1999 - 06.2004
Warehouse
UPS
High School Diploma -
Chief Sealth High School
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