Debby Kharisma
Account Manager
Jakarta Selatan
Summary
Experienced Telecommunications Sales professional with 5 years in this industry. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Account Manager for PT Telkom Indonesia
PT Lintas Teknologi Indonesia
Jakarta, Jakarta
03.2020 - Current
- Managed approximately
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Senior Engineer
PT Lintas Teknologi Indonesia
Jakarta, Jakarta
05.2016 - 02.2020
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Coordinated with multidisciplinary teams to ensure project milestones were met on time and within budget.
- Spearheaded adoption of sustainable engineering practices, contributing to significant reduction in environmental impact.
- Increased team productivity with introduction of agile methodologies, fostering collaborative work environment.
Junior Engineer
PT Telkom Indonesia, Tbk
07.2011 - 04.2016
- Collaborated with engineering team to determine project specifications.
- Studied corrections from senior engineers to learn and grow professionally.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Reduced production costs by implementing cost-saving measures in materials procurement and manufacturing processes.
- Contributed to project completion ahead of schedule through effective time management and prioritization of tasks.
- Performed thorough quality checks for all deliverables, ensuring high-quality products were delivered to clients on time.
Education
Bachelor Degree - Engineering Faculty, Telecommunication Engineering
IT Telkom
Bandung 07.2010 - 08.2010
Skills
- Strategic Evaluation
- Effective Communication
- Team Leadership
Account management
Teamwork and collaboration
Account development
Business development
Client relationship building
Account servicing
Sales analysis
Certification
JNCIP-ENT
Informal Education
- Sales Effectiveness Training, Holden US, 08/02/21, 12/02/21
- Juniper Automation, Juniper Networks, 12/01/12, 01/16/12
- JNCDA, Juniper Networks, 12/01/12, 01/16/12
- JNCIE-ENT Bootcamp, Juniper Networks
- JNCIS Cloud, Juniper Networks
- JNCIA, Juniper Networks
Key Strengths
Able to do internal and external situation analysis in order to expand the opportunities and crafting strategy on how to get benefit from its opportunities., Strong communications skills for both oral and written with peers, supervisor, clients, and stakeholders., Good leadership in a variety of circumstances, problem solving, delegating task, giving & receiving feedback and conflict resolution., Able to work together with team member in high pressure situation toward organizational targets., Strong technical knowledge in telecommunications industry, especially in IP Network (including MPLS, BGP, OSPF and other routing protocol, as well as VLL, VPLS and L3VPN), Switching (STP, Q in Q, Private Vlan, VxLAN Data Center) and Security for Juniper platform.
Personal Information
- Place of Birth: Pangkal Pinang
- Date of Birth: 03/10/88
- Gender: Female
- Nationality: Indonesian
- Marital Status: Married
Timeline
Account Manager for PT Telkom Indonesia
PT Lintas Teknologi Indonesia
03.2020 - Current
Senior Engineer
PT Lintas Teknologi Indonesia
05.2016 - 02.2020
Junior Engineer
PT Telkom Indonesia, Tbk
07.2011 - 04.2016
Bachelor Degree - Engineering Faculty, Telecommunication Engineering
IT Telkom
07.2010 - 08.2010
JNCIP-ENT
JNCDS-DC
JNCIS Cloud
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