Deborah Browning

• Prepared audit paperwork, shift reports, and end-of-day summaries for management review.
• Balanced hotel accounts, resolving discrepancies to maintain financial accuracy.
• Troubleshoot system discrepancies and errors to ensure smooth daytime functions.
• Trained and onboarded new hires, equipping them with essential skills for night audit responsibilities.
• Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.

• Verified housekeeping compliance with brand standards and room condition requirements.
• Inspected guest rooms for cleanliness, presentation, and readiness before occupancy.
• Coordinated room status updates with front desk and housekeeping teams.
• Documented maintenance issues and followed up on prompt resolution.
• Assist in laundry or other tasks in the department where help is needed.

• Supervised front desk operations, facilitated smooth guest check-in, check-out, and service recovery.
• Hired, trained and coached front desk agents on Oxford Suites service standards and reservation procedures.
• Monitored hotel occupancy as well as past trends to produce accurate forecasts used for all departments.
• Scheduled front desk coverage to maintain service levels while staying under the MPOR.
• Scheduled and led team meetings to review safety standards and ensure smooth and consistent operations of the desk staff.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
• Kept track of direct billing accounts, posting payments, sending folios as well as reaching out to accounts on past due invoices to ensure accounts were paid.
• Logged, submitted and kept track of all hotel invoices. Once Yooz was introduced, assisted in training, coding, and submitting invoices.
• Reconciled OTA reservations to maintain consistent data between third party systems and Roomkey.
• Was offered Assistant General Manager in recognition of performance in 2021. (Declined)

Worked primarily morning and evening shifts until 2017, then additionally worked night audits.

• Managed high-volume guest interactions while maintaining calm, efficient service.
• Documented shift activity, guest concerns, and follow-up needs to support continuity.
• Resolved billing discrepancies and folio concerns with accuracy and professionalism.
• Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
• Trained new team members on service standards, communication, and property procedures.