Deborah Dafne Jasmine
Customer Service & Hospitality Professional
Jakarta
Summary
Customer service professional with 10+ years of experience delivering premium hospitality in multicultural and high-pressure environments. Proven ability to communicate effectively with people from diverse backgrounds, maintain safety standards, and provide exceptional passenger care. Passionate about upholding Emirates’ world-class service and creating memorable experiences that reflect warmth, professionalism, and cultural understanding.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Executive Secretary & Division Administrator
Permata Bank
06.2021 - Current
- Supported senior management in travel coordination, client communication, and executive operations with professionalism and discretion.
- Delivered high-quality assistance and maintained calm efficiency in fast-paced, confidential environments.
- Fostered strong working relationships built on trust, cultural awareness, and clear communication.
- Anticipated needs and provided proactive solutions, ensuring seamless daily operations.
- Achievement: Recognized by leadership for exceptional service attitude and reliability that improved coordination and efficiency across departments.
Customer Service
Permata Bank
09.2016 - 05.2021
- Delivered attentive, personalized service to hundreds of clients daily while maintaining a polished, professional demeanor.
- Handled customer concerns with empathy, patience, and problem-solving under pressure.
- Collaborated with multiple departments to ensure consistent, timely, and seamless service delivery.
- Maintained strong communication and grooming standards that reflected company excellence.
- Achievement: Awarded for exceptional customer care, positive attitude, and consistent service quality in high-pressure environments.
Customer Service Specialist
TLScontact – Visa Application Centre
09.2015 - 08.2016
- Assisted international travelers in completing visa applications with clarity and professionalism.
- Managed high-volume documentation processes while ensuring compliance and accuracy under strict timelines.
- Demonstrated empathy and adaptability when handling clients from diverse cultural backgrounds.
- Maintained composure and service quality during demanding operations.
- Achievement: Increased applicant satisfaction through improved communication and attention to detail.
Customer Service Officer
Bank Central Asia
08.2013 - 08.2015
- Welcomed and assisted clients with warmth and professionalism, creating a positive first impression.
- Communicated effectively across departments to resolve inquiries and provide accurate solutions.
- Adapted quickly to new procedures and service protocols while maintaining precision.
- Contributed to a positive team environment focused on service excellence and reliability.
- Achievement: Consistently exceeded service targets and received recognition for teamwork, consistency, and dependability.
Waitress & Customer Service Assistant
Food Court & Retail Service – Singapore
07.2011 - 12.2011
- Delivered attentive, courteous service to guests from diverse cultural backgrounds in a high-traffic environment.
- Maintained hygiene, grooming, and food safety standards while ensuring customer comfort.
- Demonstrated flexibility and teamwork during peak service hours.
- Anticipated guest needs and ensured a smooth dining experience from order to service completion.
- Achievement: Praised by supervisors for professionalism, positive attitude, and strong teamwork under pressure.
Education
Bachelor of Management - Business Management
Binus University
Jakarta, Indonesia01-2026
High School Diploma -
Sekolah Indonesia Singapura
Singapore 04.2001 -
Skills
- Safety & SOP Compliance
- Premium Guest Service & Hospitality
- Cross-Cultural Communication
- Professional Grooming & Presentation
- Problem Solving under Pressure
- Service Recovery & Empathy
- Team Collaboration & Leadership
Timeline
Executive Secretary & Division Administrator
Permata Bank
06.2021 - Current
Customer Service
Permata Bank
09.2016 - 05.2021
Customer Service Specialist
TLScontact – Visa Application Centre
09.2015 - 08.2016
Customer Service Officer
Bank Central Asia
08.2013 - 08.2015
Waitress & Customer Service Assistant
Food Court & Retail Service – Singapore
07.2011 - 12.2011
High School Diploma -
Sekolah Indonesia Singapura
04.2001 -
Bachelor of Management - Business Management
Binus University