Deborah Wilson
Preston
Summary
Dynamic Account Specialist with a proven track record at Sterling Urgent Care, excelling in client satisfaction and problem resolution. Demonstrated exceptional organizational skills while managing multiple accounts and workers' compensation cases. Proficient in document management and committed to teamwork, ensuring compliance and quality in all deliverables.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Account Specialist
Sterling Urgent Care
08.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Successfully managed workers compensation cases for 6 clinics.
RFP Specialist
Samsung Electronics
08.2022 - 03.2024
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Responsible for interpreting proposal documents as submitted by customers to produce a final bid proposal.
- Successfully communicated with Sales Managers and Sales Solutions Architects to ensure accuracy of final pricing
- Efficiently used various excel spreadsheets to track all aspects required to compile final proposal.
RFP Specialist
Populus Group Contracted to Samsung
08.2021 - 08.2022
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Responsible for interpreting proposal documents as submitted by customers to produce a final bid proposal.
- Successfully communicated with Sales Managers and Sales Solutions Architects to ensure accuracy of final pricing
- Efficiently used various excel spreadsheets to track all aspects required to compile final proposal.
RFP Specialist
Prismview - A Samsung Electronics Company
08.2017 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Responsible for interpreting proposal documents as submitted by customers to produce a final bid proposal.
- Successfully communicated with Sales Managers and Sales Solutions Architects to ensure accuracy of final pricing
- Efficiently used various excel spreadsheets to track all aspects required to compile final proposal.
Production Control Specialist
Herff Jones
02.1997 - 10.2016
- Maintained accurate records of work orders, material usage, and equipment status for prompt issue resolution when required.
- Participated in root cause analysis investigations to address any issues or bottlenecks within the production cycle effectively.
- Coordinated cross-functional teams, fostering a collaborative environment that maximized output potential.
- Liaised closely with sales teams regarding customer requirements translating them into actionable tasks assigned accordingly across various internal divisions.
- Supported capacity planning efforts, enabling accurate forecasting of future production needs based on historical trends.
- Streamlined production processes by implementing efficient scheduling and workflow management techniques.
- Enhanced communication between departments, resulting in improved collaboration and smoother operations.
- Ensured compliance with safety regulations through regular training sessions and workplace assessments.
- Reviewed job orders and adjusted schedules for timely delivery.
- Provided technical support to production personnel.
Education
Business Computing
Bridgerland Applied Technology Center
Logan, UTSkills
- Document management
- Microsoft office proficiency
- Schedule coordination
- Due diligence
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Self motivation
- Task prioritization
Timeline
Account Specialist
Sterling Urgent Care
08.2024 - Current
RFP Specialist
Samsung Electronics
08.2022 - 03.2024
RFP Specialist
Populus Group Contracted to Samsung
08.2021 - 08.2022
RFP Specialist
Prismview - A Samsung Electronics Company
08.2017 - 08.2021
Production Control Specialist
Herff Jones
02.1997 - 10.2016
Business Computing
Bridgerland Applied Technology Center
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