Words & Docs
Deby Kenian Thian
Team Leader Customer Service
Semarang
Summary
Dynamic Customer Care Team Leader at Tokopedia Care with proven expertise in enhancing customer satisfaction and team productivity. Skilled in leadership and problem-solving, I successfully implemented efficient processes, resulting in significant improvements in service quality. Committed to developing talent and fostering collaboration within teams to achieve outstanding results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Care Team Leader
Tokopedia Care
Semarang, Central Java
06.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Environment Surveyor Project
PT. Mitra Adi Pranata
Semarang, Central Java
12.2020 - 03.2021
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Conducting inspections or reviews in the field, starting from site visits, community interviews (social, economic, and environmental)
- Prepare GIS maps and written reports that clearly depict boundaries, landmarks, and significant geographic features, and incorporate data into reports
Team Leader
PT. Cicil Solusi Mitra Teknologi
Semarang, Central Java
09.2018 - 11.2020
- Target in finding customers to use financing from our products
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Plan corporate involvement as a sponsor in campus events as company promotion
Education
Bachelor of Fisheries - Fisheries
Diponegoro University
Semarang, Indonesia 08.2016 - 11.2020
Skills
Leadership
Team Management
Decision-making
Adaptability and flexibility
Teamwork and collaboration
Problem-solving skills
Analytical skills
Customer service
Customer Satisfaction
Software
Ecxel & Google Sheets
Power Point
Timeline
Customer Care Team Leader
Tokopedia Care
06.2021 - Current
Environment Surveyor Project
PT. Mitra Adi Pranata
12.2020 - 03.2021
Team Leader
PT. Cicil Solusi Mitra Teknologi
09.2018 - 11.2020
Bachelor of Fisheries - Fisheries
Diponegoro University
08.2016 - 11.2020
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