Deddy Hermawan, SE
Senior Account Manager
Tangerang,BT
Summary
Results driven Account Management with 14 years of experience in the media intelligence industry. Proven expertise in client relationship management, business development and strategic account growth. Strong leadership, servicing and marketing skills with a consistent record of retaining key clients and driving upsell opportunities. Committed to delivering value, fostering long term partnerships and contributing to organizational success.
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
23
23
years of professional experience
5
5
Certification
Work History
Senior Account Manager
PT. Isentia Jakarta
Jakarta, Jakarta
08.2023 - 11.2025
- Oversaw contract negotiations and renewals, securing multi year agreements with several high value clients.
- Managed a portfolio of 50+ key accounts with annual revenue exceeding AUD 700K / IDR 7.5 billion.
- Successfully increased client retention rate by 85% through strategic relationship management.
- Total upsell/upgrade additional services resulting AUD 49K in the last fiscal year FY2025 and increase 40% year over year revenue growth.
- Led a team of 3 account executives in providing training & support for client and performance coaching.
- Partnered with business development team and marketing teams to identify growth opportunities and deliver customized client solutions such as partnership with the media who organized an award event.
- Ensured service excellence by establishing standardized processes for reporting, communication and any issue resolution.
Account Manager
PT. Isentia Jakarta
Jakarta, Jakarta
07.2014 - 08.2023
- Managed a portfolio of 15+ key accounts with annual revenue exceeding AUD 340K / IDR 3.6 billion.
- Successfully increased client retention rate by 87% through strategic relationship management.
- Total upsell/upgrade additional services resulting AUD 24K in the last fiscal year FY2022.
- Led a team of 3 account executives in providing training & support for client and performance coaching.
Assistant Client Relationship Manager
PT. Mediabanc Jakarta
Jakarta
05.2011 - 06.2014
- Led and coached a team of 4 accounts executive handling 70+ corporate accounts across diverse industries.
- Set clear performance goals for accounts executive, conducted regular evaluations and provided mentoring that improved team productivity by the fast response and resolve.
- Developed and implemented account management strategies in client retention and upgrade/upsell.
- Acted as the first point of contact for client inquiries beside the account executive with resolving 90% of issues within 24 hours.
- Collaborated with internal departments such as operations, business development, insights and finance to deliver seamless client solutions.
Call Center Supervisor
Bank CIMBNiaga
01.2007 - 04.2011
- Supervised a team of 10+ call center agents handling customer inquiries and complaints related to the banking services.
- Monitored daily operations to ensure compliance with banking policies, service standards and regulatory requirements.
- Conducted regular coaching, performance reviews and training sessions for improving agent productivity.
Marketing Promotion
PT. Blue Sky Indonusa
05.2006 - 01.2007
- Planned and executed promotional campaigns to increase brand visibility and product awareness across retail/store and corporate segments.
- Coordinated events, exhibitions, and sponsorship activities attracting the attendees gradually.
- Managed store relationships and negotiated consignment contracts to optimize product sales.
Counsellor Coordinator
PT. Blue Sky Indonusa
08.2004 - 05.2006
- Coordinated a team of health counsellors providing education and presentation in daily basis to the participant who come.
- Monitored counsellor performance and provided regular coaching.
- Managed external events as a product specialist to promote brand awareness and product knowledge.
Computer Teacher (Part time)
Buana Media Solutindo
03.2003 - 08.2003
- Taught computer literacy and software application skills (MS Office, Internet, Email) to working professionals.
- Assessed participants through exercises, tests and hands on projects.
Education
Bachelor of Economic - Finance Mangement
Indonusa Esa Unggul University
01.2003
Skills
- Microsoft Office
- Google Suite
- Communication
- Leadership
- Problem Solving
- MC
- Event Organized
Certification
- Pulsar Group Security and Ethical AI Use, Pulsar Group, 2025-07-01
- Cybersecurity Refresher, Pulsar Group, 2024-10-01
- Sustainability Today, Legacy For Tomorrow, IABC Indonesia, 2023-07-01
- Leading Self & Others, Isentia SEA, 2013-06-01
- Grow Your Coaching Skills, Isentia, 2013-06-01
- Client Relation Skills, Isentia, 2013-06-01
Languages
English
Bahasa Indonesia
Timeline
Senior Account Manager
PT. Isentia Jakarta
08.2023 - 11.2025
Account Manager
PT. Isentia Jakarta
07.2014 - 08.2023
Assistant Client Relationship Manager
PT. Mediabanc Jakarta
05.2011 - 06.2014
Call Center Supervisor
Bank CIMBNiaga
01.2007 - 04.2011
Marketing Promotion
PT. Blue Sky Indonusa
05.2006 - 01.2007
Counsellor Coordinator
PT. Blue Sky Indonusa
08.2004 - 05.2006
Computer Teacher (Part time)
Buana Media Solutindo
03.2003 - 08.2003
Bachelor of Economic - Finance Mangement
Indonusa Esa Unggul University