Dede Pradana

I lead a team of 5 technical professionals (developers and production support engineers), ensuring the reliability, performance, and scalability of business-critical applications such as PRUforce, PRUfast, PRUhub, Cekatan, PRUservices, Polisku, and PRUforce 2.0—supporting both legacy and modern cloud-native systems.

Key Responsibilities:
- Oversee day-to-day production support and system monitoring across hybrid and cloud environments.
- Lead incident management, bug fixing, root cause analysis, and continuous improvement for stability and uptime.
- Ensure 99%+ SLA compliance with a strong focus on minimizing downtime and accelerating resolution time.
- Collaborate with cross-functional teams to implement application enhancements, automation, and performance optimizations.
- Guide and mentor team members to adopt best practices in operational support, documentation, and DevOps workflows.

- Full Stack Production Support & DevOps in a wide variety of business applications.

Achievements:
- Consistently maintained 99%+ SLA compliance for incident response and resolution.
- Reduced incident frequency through proactive monitoring, automation, and structured root cause remediation.
- Improved issue response time via optimized escalation workflows and internal knowledge sharing.
- Delivered critical system enhancements and automation solutions to improve operational efficiency and reduce manual efforts.

I lead a team of 6 technical professionals, consisting of developers and production support engineers, to ensure the stability and performance of key enterprise applications such as PRUforce, PRUfast, Cekatan, SFA, PRUaccess and PRUhub.

Achievements:
- Successfully met 99%+ SLA compliance for incident response and resolution.
- Reduced incident volume through proactive monitoring, root cause fixes, and automation.
- Improved incident response time by streamlining escalation processes and enhancing knowledge sharing.
- Reduce PMN Incident / Problem Ticket

Project Involvements:
- PRUDigital Friend (WhatsApp Business) – Led the development of SelfService & FAQ Chatbot integration to enhance customer service experience.
- Pruhub Enhancements – Developed and integrated internal ticketing system with RemedyForce for incident management.
- Email Integration with Pruhub – Enabled seamless email-based ticket creation and tracking within the application.

• Developed Mobile Application for Rumah123 Customer & Agent

• Company Overview: On Demand - Car Maintenance Services (Mobile Apps & Web)
• On Demand - Car Maintenance Services (Mobile Apps & Web)

• Developed App Store Application for XL Axiata

• Developed Mobile Application (iOS) - Social Media Application like Instagram

• Developed an Android application with VoIP & Chat technology (Vectone Mobile)