Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
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Dede Pradana

Dede Pradana

Tecnical Lead Manager - Digital Stability
Jakarta

Summary

Collaborative tech lead with a can-do attitude. Passionate about solving problems, leading teams, and driving stability through cloud, AI, automation, and continuous improvement.

Overview

13
13
years of professional experience

Work History

Technical Lead Manager - Digital Stability Lead

Prudential
06.2020 - Current

I lead a team of 5 technical professionals (developers and production support engineers), ensuring the reliability, performance, and scalability of business-critical applications such as PRUforce, PRUfast, PRUhub, Cekatan, PRUservices, Polisku, and PRUforce 2.0—supporting both legacy and modern cloud-native systems.

Key Responsibilities:
- Oversee day-to-day production support and system monitoring across hybrid and cloud environments.
- Lead incident management, bug fixing, root cause analysis, and continuous improvement for stability and uptime.
- Ensure 99%+ SLA compliance with a strong focus on minimizing downtime and accelerating resolution time.
- Collaborate with cross-functional teams to implement application enhancements, automation, and performance optimizations.
- Guide and mentor team members to adopt best practices in operational support, documentation, and DevOps workflows.

- Full Stack Production Support & DevOps in a wide variety of business applications.


Achievements:
- Consistently maintained 99%+ SLA compliance for incident response and resolution.
- Reduced incident frequency through proactive monitoring, automation, and structured root cause remediation.
- Improved issue response time via optimized escalation workflows and internal knowledge sharing.
- Delivered critical system enhancements and automation solutions to improve operational efficiency and reduce manual efforts.

Assistant Manager - Digital Stability & Production

Prudential
07.2016 - 06.2020

I lead a team of 6 technical professionals, consisting of developers and production support engineers, to ensure the stability and performance of key enterprise applications such as PRUforce, PRUfast, Cekatan, SFA, PRUaccess and PRUhub.

Achievements:
- Successfully met 99%+ SLA compliance for incident response and resolution.
- Reduced incident volume through proactive monitoring, root cause fixes, and automation.
- Improved incident response time by streamlining escalation processes and enhancing knowledge sharing.
- Reduce PMN Incident / Problem Ticket

Project Involvements:
- PRUDigital Friend (WhatsApp Business) – Led the development of SelfService & FAQ Chatbot integration to enhance customer service experience.
- Pruhub Enhancements – Developed and integrated internal ticketing system with RemedyForce for incident management.
- Email Integration with Pruhub – Enabled seamless email-based ticket creation and tracking within the application.

Senior Mobile Developer

Rumah123.com / iProperty
01.2015 - 07.2016
  • Developed Mobile Application for Rumah123 Customer & Agent

Co Founder - CTO

RumahBengkel
06.2014 - 01.2016
  • Company Overview: On Demand - Car Maintenance Services (Mobile Apps & Web)
  • On Demand - Car Maintenance Services (Mobile Apps & Web)

Senior Android Developer

Huawei Technologies
07.2014 - 12.2014
  • Developed App Store Application for XL Axiata

Mobile Application Developer

Limich Mobilesoft
04.2014 - 06.2014
  • Developed Mobile Application (iOS) - Social Media Application like Instagram

Mobile Application Developer

Switchlab Indonesia
06.2013 - 03.2014
  • Developed an Android application with VoIP & Chat technology (Vectone Mobile)

Mobile Application Developer

Tomatech Mobile
10.2012 - 05.2013

Education

Bachelor Degree - IT - Software Engineering

University Of Muhammadiyah Malang
Malang, JI
06.2007 - 6 2012

Skills

  • Communication
  • Ability to Work Under Pressure
  • Leadership
  • Automation
  • Problem Solving
  • Agile methodology
  • Technical analysis
  • Design development
  • Problem Solving
  • Cloud Computing
  • AI Integration
  • Issue troubleshooting

Accomplishments

  • Runner Up - Global Innovation (Prudential)
  • Top 3 Startup - Google Launchpad Jakarta
  • Top 25 Startup - IdeaBox

Community Service

  • Linux Club (KPLI)
  • English Club

Timeline

Technical Lead Manager - Digital Stability Lead

Prudential
06.2020 - Current

Assistant Manager - Digital Stability & Production

Prudential
07.2016 - 06.2020

Senior Mobile Developer

Rumah123.com / iProperty
01.2015 - 07.2016

Senior Android Developer

Huawei Technologies
07.2014 - 12.2014

Co Founder - CTO

RumahBengkel
06.2014 - 01.2016

Mobile Application Developer

Limich Mobilesoft
04.2014 - 06.2014

Mobile Application Developer

Switchlab Indonesia
06.2013 - 03.2014

Mobile Application Developer

Tomatech Mobile
10.2012 - 05.2013

Bachelor Degree - IT - Software Engineering

University Of Muhammadiyah Malang
06.2007 - 6 2012
Dede PradanaTecnical Lead Manager - Digital Stability