Microsoft Excel
Dedik Ardian
IT Support
Kabupaten Bogor
Summary
IT Support Supervisor at PT Millenium Pharmacon International Tbk, skilled in team management and problem-solving. Successfully mentored junior staff and enhanced system performance, ensuring minimal downtime. Fluent in English
Overview
15
15
years of professional experience
2
2
Certifications
Work History
IT Support Supervisor
PT Millenium Pharmacon International Tbk
11.2010 - Current
- Work closely with other IT departments and business units to align support efforts with organizational needs and project goals.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Ensure that IT systems, infrastructure, and applications are regularly monitored and maintained to operate smoothly and minimize downtime.
Medical Representative
PT GUARDIAN PHARMATAMA
06.2010 - 11.2010
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
M.MT - Industrial Management
Sepuluh Nopember Institute of Technology
Surabaya, Indonesia 04.2001 -
S.Si - Mathematics
Sepuluh Nopember Institute of Technology
Surabaya 04.2001 -
Skills
Team management
Task delegation
Feedback delivery
Teamwork and collaboration
Problem-solving
English fluency
Software
Navicat
Qlick Cloud
Chat GPT
Coretax
Oracle Fusion
Certification
ISO 9001
Timeline
IT Support Supervisor
PT Millenium Pharmacon International Tbk
11.2010 - Current
Medical Representative
PT GUARDIAN PHARMATAMA
06.2010 - 11.2010
M.MT - Industrial Management
Sepuluh Nopember Institute of Technology
04.2001 -
S.Si - Mathematics
Sepuluh Nopember Institute of Technology
04.2001 -