Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Dedi Mahargono

Real Estate Agent
Surabaya,East Java
Dedi Mahargono

Summary

- Dynamic real estate professional with extensive experience at PT Raja Property, specializing in property assessments and client-oriented service. Proven track record in sales closing and negotiation, consistently exceeding customer expectations. Skilled in market monitoring and marketing strategies, fostering strong relationships that drive repeat business and referrals.

- A multi-skilled,reliable and talented interpreter or translator with a proven ability to translate and interpret from Indonesian,English and Mandarin vice versa. A quick learner and can absorb new ideas and can communicate clearly & effectively with people from all social and professional backgrounds. Well mannered,articulate and fully aware of diversity and multicultural issues. Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

20
years of professional experience
7
years of post-secondary education
1
Certification
1
Language

Work History

PT Raja Property
Surabaya, East Java

Real Estate Agent
05.2018 - Current

Job overview

  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Reviewed market research data and changed sales plans accordingly.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

Multiple Companies
Indonesia, Indonesia

Freelance Interpreter / Translator
01.2013 - Current

Job overview

  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
  • Assisted in the successful completion of various business projects by providing language support during meetings and presentations.
  • Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Maintained message content, tone, and emotion as closely as possible.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Supported non-English speaking individuals in legal proceedings, resulting in fairer outcomes, by delivering precise interpretation of court dialogues.
  • Enhanced tourism experiences for foreign visitors by providing interpretation services during guided tours, promoting cultural understanding.
  • Provided interpretation services for legal documents, ensuring accurate and culturally sensitive translations.
  • Interpreted spoken and written languages other than English and vice versa.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Maximized quality control of translated documents.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Multiple Companies
Surabaya, Indonesia

Freelance Tour Guide /Tour Leader
01.2013 - Current

Job overview

  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
  • Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
  • Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling.
  • Adapted tours to accommodate varying physical abilities, ensuring inclusive and enjoyable experience for all guests.
  • Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
  • Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
  • Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
  • Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
  • Fostered culture of learning and curiosity among tour guides and guests alike, contributing to memorable and educational experience.
  • Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
  • Developed new tour routes to highlight lesser-known attractions, expanding company's offerings and attracting niche markets.
  • Implemented feedback mechanisms for guests, using insights to continuously improve tour content and delivery.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.
  • Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
  • Negotiated with venue managers for special access to closed or restricted areas, adding unique value to tours.
  • Increased repeat customer rates, building strong relationships through personalized interaction and follow-up.
  • Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
  • Worked closely with management staff to create new and lucrative tours.
  • Guided groups of up to Number people on scheduled tours.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.

Zurich Insurance
Surabaya, Indonesia

Insurance Sales Manager
01.2011 - 01.2013

Job overview

  • Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
  • Guided agents through life, health, property and casualty insurance licensing and renewal processes.
  • Cultivated mutually beneficial client relationships through telephone calls and meetings.
  • Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
  • Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
  • Accompanied new agents on sales calls and identified Type, Type and Type insurance sales opportunities.
  • Collaborated with commercial clients to reduce exposures through introduction of new products and modification of existing policies.
  • Mentored junior sales representatives, sharing best practices for lead generation and closing sales effectively.
  • Monitored industry trends and competitor activities to identify new growth opportunities for the agency.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.

Herbalife Ltd.
Torrance, California

Staff Accountant
03.2007 - 10.2010

Job overview

  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Collected and arranged financial information and entered details into software financial management system.
  • Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
  • Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements, and month-end accruals.
  • Provided journal entries and performed accounting on accrual basis.

Parsi & Co
Los Angeles, California

Staff Accountant
03.2005 - 03.2006

Job overview

  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
  • Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
  • Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
  • Increased accuracy of financial statements through diligent attention to detail and thorough review processes.
  • Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
  • Provided journal entries and performed accounting on accrual basis.
  • Collected and reported monthly expense variances and explanations.

Education

University of California State of Northridge
Northridge, CA, USA

Bachelor of Science from Business Accountancy
01.2003 - 06.2005

University Overview

Santa Monica College
Santa Monica, California

Associate of Arts from Business Administration
01.2000 - 12.2002

University Overview

Chinese Culture University
Taipei,Taiwan

Diploma from Chinese Cuisine And Restaurant Management
02.1995 - 01.1997

University Overview

Skills

Lending

Accomplishments

Accomplishments

- Received a best real estate agent award for 2 consecutive years

Certification

Certificate of Compentence in tour guide

Interests

Travelling

Timeline

Certificate of Compentence in tour guide

11-2024
Real Estate Agent
PT Raja Property
05.2018 - Current
Freelance Interpreter / Translator
Multiple Companies
01.2013 - Current
Freelance Tour Guide /Tour Leader
Multiple Companies
01.2013 - Current
Insurance Sales Manager
Zurich Insurance
01.2011 - 01.2013
Staff Accountant
Herbalife Ltd.
03.2007 - 10.2010
Staff Accountant
Parsi & Co
03.2005 - 03.2006
University of California State of Northridge
Bachelor of Science from Business Accountancy
01.2003 - 06.2005
Santa Monica College
Associate of Arts from Business Administration
01.2000 - 12.2002
Chinese Culture University
Diploma from Chinese Cuisine And Restaurant Management
02.1995 - 01.1997

Similar Profiles

  • Mita Ariani

    Mita ArianiMita Ariani

    Head of PMO - Transformation Office at PT Gunung Raja Paksi, TbkHead of PMO - Transformation Office at PT Gunung Raja Paksi, Tbk

    View Profile
  • Neneng Giena Fitria

    Neneng Giena FitriaNeneng Giena Fitria

    Estate Management at PT. RAJAWALI PROPERTY GROUPEstate Management at PT. RAJAWALI PROPERTY GROUP

    View Profile
  • Robertus Jaya saputra

    Robertus Jaya saputraRobertus Jaya saputra

    IT Head of Division at PT. INDONESIAN PARADISE PROPERTY TbkIT Head of Division at PT. INDONESIAN PARADISE PROPERTY Tbk

    View Profile
Dedi MahargonoReal Estate Agent