Summary
Overview
Work History
Education
Skills
Websites
Professional Development
References
Timeline
AssistantManager
Dee Mrkusich

Dee Mrkusich

Joondalup,Australia

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organisational changes.

Overview

15
15
years of professional experience

Work History

OPERATIONS OFFICE MANAGER

ALKIMOS PLUMBING AND GAS Ltd
11.2024 - Current
  • Oversee and coordinate all administrative task to ensure the smooth operation of the office
  • Provide accountability in business operations and helping the business function effectively while maintaining institutional memory
  • Overseeing and controlling administrative expenses
  • Implementing and monitoring adherence to company policies
  • Managing recruitment, onboarding, payroll, professional development and reviews
  • Implementing innovative and problem-solving solutions to streamline administrative processes
  • Leading the company in shaping the customer experience driving customer satisfaction and building long-term relationships
  • Creating a conducive work environment that supports productivity collaboration and overall team well-being
  • Optimising resourcing contributing to the companies profitability to assure stakeholders of fiscal responsibilities

OFFICE MANAGER

Fleetcare Pty Ltd
02.2024 - 10.2024
  • Oversee project activities, fostering productivity and efficiency throughout construction and maintaining strict adherence with policies and procedures concerning occupational health and safety
  • Inspire and guide team members towards optimal individual and team performance by actively promoting good workplace culture, encouraging team cohesion and teamwork
  • KPI creation, monitoring, review, updating and reporting
  • Approval and coordination of Administration Support Team Staff Hours, Rosters, Leave and Coverage for staff when on leave
  • Coordinating Facilities Management with internal staff, landlord and external maintenance subcontractors
  • Stock management of all office supplies and materials in the office
  • This includes Fuel Card, eTag and Telematic devices
  • Budget and cost control of facilities across the Perth and Sydney offices and any remote locations
  • Oversee the day-to-day operations of the Perth office and provide support with the management of satellite branches
  • Oversee Fleetcare Reception including greeting planned and ad-hoc visitors, meeting room set-up and when necessary, organising refreshments
  • Manage daily fuel processes and delivery of products by overseeing the daily fuel card creation and distribution processes
  • Ensuring a seamless and timely delivery to our customers
  • E-Tag management, control, distribution, and timely delivery to our customers
  • Recall management by overseeing the automated processes and ensuring all functionality is performing successfully
  • Troubleshooting any instances that arise

PROJECT MANAGER

Design Builders Bay of Plenty
09.2022 - 06.2023
  • Oversee project activities, fostering productivity and efficiency throughout construction and maintaining strict adherence with policies and procedures concerning occupational health and safety
  • Maintain budget for projects, identifying costs and expenses and conducting monthly back costing to determine actual costs and promote organisational sustainability
  • Engage with clients concerning project outline, providing regular updates on progress and ensuring services and products adhered with client standards and requirements
  • Implement initiatives focusing on process optimisation for projects, streamlining processes and minimising turnaround time on tasks
  • Liaise with subcontractors regarding required services and project details, assessing their qualifications and contributing to effective service procurement
  • Provide information to the GM regarding project details and outlines through accurate reports and documentation
  • Promote occupational health and safety and minimise company risk through enforcement of organisational policies, investigating and reporting incidents within the site and identifying risks to team members
  • Conduct administrative functions for projects, preparing and recording documentation, scheduling meetings and functions, performing tasks in support of operations and conducting duties in lieu of staff as required
  • Utilise Xero and other industry software to process and record invoices accurately and efficiently

DIRECTOR

Mario Brothers Ltd (Family Business)
12.2013 - 06.2023
  • Responsible for managing the full recruitment and induction process of new employees
  • Process staff timesheets, annual and sick leaves and assist with the training and development of staff
  • Create, oversee and maintain health and safety policies and procedures whilst managing all electronic and paper-based filing systems
  • Manage the day-to-day financial administration, accounts payable and receivable, GST, PAYE, budgets and forecasts
  • Negotiate contracts with builders and liaise with subcontractors and government agencies – MSD, BCITO
  • Attend Board meetings, contribute to executive management functions and perform various other ad hoc duties as needed to help support the overall objectives of the business

OPERATIONS OFFICE MANAGER

Design Builders Bay of Plenty
03.2021 - 09.2022
  • Oversaw general office operation whilst greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers
  • Interviewed and recruited subcontractors, liaise between suppliers, clients and subcontractors, coordinate appointments and meetings as well as manage staff calendars and schedules
  • Oversaw the care and maintenance of the companies’ physical assets and facilities and manage and maintain office CRM systems and other electronic filing processes
  • Conducted regular health & safety site audits whilst creating, managing and maintaining health & safety policies, plans, documents and procedures
  • Supervised, mentored, trained and coached office staff and delegate assignments to ensure maximum productivity
  • Purchased office supplies and equipment and maintain proper stock levels
  • Produced reports, compose correspondence, and draft new contracts, prepare and lodge local council and Masterbuild documentation as well as create presentations and other management-level reports

CUSTOMER EXPERIENCE COORDINATOR

UC Rec & Sport – University of Canterbury
01.2010 - 02.2021
  • Provided outstanding service to the centre's clients and assisted with tasks to support the day-to-day running of the office whilst contributing to maintaining up-to-date records within the office, maintaining membership and bookings and databases
  • Greeted and welcomed students, members, and visitors, processed payments and advised on the gym's offerings where appropriate
  • Managed the full recruitment process for Customer Experience Representative staff, provided leadership and undertook regular performance and development reviews (PD&R) with all staff
  • Developed effective team communication and team building strategies whilst managing staff rosters, approve and process time sheets, annual and sick leave
  • Liaised with university sports clubs, external sporting organisations and community users and managed all Rec Centre facility and University sports ground bookings
  • Acted as a primary point of contact and facilitated communications/interactions with colleagues, community and students from Maori and Pasifika development, professional bodies, community members and other organisations
  • Responsible for the availability of stock for sale by monitoring and maintaining minimum stock levels, including all UC Rec Centre branded clothing for retail, purchase, logo design and print
  • Create and deliver personalised training programs and monitor progress
  • Conduct fitness assessments
  • Deliver tailored small group fitness training programs

GROUP FITNESS INSTRUCTOR

Christchurch City Council
02.2017 - 12.2020
  • Planned and led exercises/activity sessions in one or more assigned fitness areas
  • Set up and monitored class equipment and ensured its return in serviceable condition
  • Designed each class to match the skills and learning levels of all participants and promoted gym programs, products and services to participants
  • Delivered wide range of group fitness classes including BAT, HITT, Boxing, Pump, Spin and Stretch and Release
  • Advised participants on program and class procedures and policies, as appropriate
  • Distributed handouts and/or class evaluations, if appropriate, and answered questions from participants after each session whilst assisting in performing follow-up and communication with participants, as required
  • Tracked progress of clients, maintained client files as appropriate, ensured that safety and injury prevention policies and procedures were adhered to by participants as well as reported accidents and prepared accident reports, as required
  • Performed miscellaneous job-related duties as assigned

Education

Postgraduate Certificate - Strategic Leadership

University of Canterbury
01.2021

National Certificate - Fitness Consultant Level 4

Skills Active NZ
01.2020

National Certificate - Fitness Consultant Level 3

Skills Active NZ
01.2017

Group Fitness Instructor Level 3 -

Skills Active NZ
01.2015

Skills

  • Talent Acquisition
  • Behavioural and Competence-Based Interviewing Techniques
  • Customer Service
  • Problem-solving and Conflict Resolution
  • Training and Coaching Teams
  • Logical and Informed Decisions
  • Dedicated Fitness Professional
  • Improving Client Health, Wellness & Quality of Life
  • High-Energy Training
  • Client Portfolio Management
  • Analytical and Planning Skills
  • Group Coordination
  • Methodical, Detail-Oriented and Efficient
  • Relationship Management
  • Exercise and Strength Training Programmes
  • Evaluating Fitness Levels and Monitoring Progress
  • Computer Proficient with Microsoft Office 365
  • Conflict management
  • Budgeting expertise
  • Payroll and budgeting
  • Strategic planning

Professional Development

  • Construction White Card License to work, WA, 2024
  • First Aid Skills HLTAID009, HLTAID010, HLTAID011, Australia Wide First Aid, WA, 2023
  • Financial Skills for Managers, University of Canterbury, NZ, 2018
  • Dealing with Challenging Client Situations, University of Canterbury, NZ, 2017
  • Leading Organisational Change, University of Canterbury, NZ, 2016
  • Managing People and Addressing Poor Performance, University of Canterbury, NZ, 2015
  • Targeted Selection Interviewing, University of Canterbury, NZ, 2014
  • Communication and Delegation Skills, University of Canterbury, NZ, 2013
  • Growing Personal Resilience, University of Canterbury, NZ, 2012

References

  • Natalie Carter, Business Development Manager, bdm@alkimosplumbingandgas.com.au, +61 458 082 349
  • Sam Perrin, Director, Design Builders Bay of Plenty, sam.perrin@designbuilders.co.nz, +64 27 757 7170
  • Kat Henderson, UC Sport & Rec Manager, University of Canterbury, kat.henderson@canterbury.ac.nz, +64 21 479 816

Timeline

OPERATIONS OFFICE MANAGER

ALKIMOS PLUMBING AND GAS Ltd
11.2024 - Current

OFFICE MANAGER

Fleetcare Pty Ltd
02.2024 - 10.2024

PROJECT MANAGER

Design Builders Bay of Plenty
09.2022 - 06.2023

OPERATIONS OFFICE MANAGER

Design Builders Bay of Plenty
03.2021 - 09.2022

GROUP FITNESS INSTRUCTOR

Christchurch City Council
02.2017 - 12.2020

DIRECTOR

Mario Brothers Ltd (Family Business)
12.2013 - 06.2023

CUSTOMER EXPERIENCE COORDINATOR

UC Rec & Sport – University of Canterbury
01.2010 - 02.2021

Postgraduate Certificate - Strategic Leadership

University of Canterbury

National Certificate - Fitness Consultant Level 4

Skills Active NZ

National Certificate - Fitness Consultant Level 3

Skills Active NZ

Group Fitness Instructor Level 3 -

Skills Active NZ

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