Summary
Overview
Work History
Education
Skills
Basketball
Cooking
Languages
Timeline
Generic
Dela Mardiana

Dela Mardiana

Jakarta

Summary

Dynamic and dependable professional with a proven track record at Zett Print, excelling in customer service and problem-solving. Recognized for cultivating strong client relationships and enhancing sales through expert product knowledge. Committed to teamwork and organization, consistently delivering results while maintaining a friendly, positive attitude.

Overview

12
12
years of professional experience

Work History

Members of Social Cummunity Organizations

Kader Dasawisma Kelurahan Tanah Manisan
02.2022 - Current
  • Population Data Collection
  • Health Counseling and Monitoring
  • Economic and Skillls Development
  • PKK Program Supporter

Driver Online Motorcycle

Grab and Gojek
01.2022 - Current
  • Deliver customer to their destination quickly and safely
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Promotional Sales Specialist

SPG Event
05.2018 - 08.2021
  • Cultivated lasting relationships with customers, fostering repeat business and referrals.
  • Conducted product demonstrations, educating consumers on features and benefits to drive sales growth.

Sales Person

Scoop Accesories
03.2017 - 10.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

Sales Person and Cashier

Toko Kue Bekal Dari Ibu
01.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Advisor

Zett Print
01.2013 - 02.2014
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Education

High School Diploma -

SMK Tirta Sari Surya
Jakarta, Indonesia
07-2013

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Dependable and responsible
  • Attention to detail
  • Organization and time management
  • Sales Skills
  • Customer Service

Basketball

I have enjoyed basketball since Junior High School until now, and have a participate in several High School Basketball Competitions.

Cooking

I like cooking and trying to create new menus that i think are unique.

Languages

English
Elementary (A2)
Indonesian
Advanced (C1)
Korean
Elementary (A2)

Timeline

Members of Social Cummunity Organizations

Kader Dasawisma Kelurahan Tanah Manisan
02.2022 - Current

Driver Online Motorcycle

Grab and Gojek
01.2022 - Current

Promotional Sales Specialist

SPG Event
05.2018 - 08.2021

Sales Person

Scoop Accesories
03.2017 - 10.2019

Sales Person and Cashier

Toko Kue Bekal Dari Ibu
01.2014 - 12.2016

Sales Advisor

Zett Print
01.2013 - 02.2014

High School Diploma -

SMK Tirta Sari Surya

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Dela Mardiana