Dynamic Patient Service Representative with extensive front desk experience at Thrive Pediatrics, excelling in patient intake and insurance verification. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Adept at managing billing inquiries and maintaining accurate electronic health records, ensuring compliance with HIPAA regulations.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Thrive Pediatrics
Meridian
06.2024 - Current
Assisted patients with appointment scheduling and confirmation processes.
Managed patient inquiries through phone and in-person interactions.
Collaborated with healthcare providers to ensure accurate patient information.
Processed insurance verification and managed billing inquiries efficiently.
Maintained electronic health records using specialized software systems.
Educated patients on services, procedures, and insurance policies available.
Answered incoming calls in a professional manner.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Assisted with scheduling follow-up appointments according to provider availability.
Certified Nursing Assistant at Wellspring Health and Rehabilitation of CascadiaCertified Nursing Assistant at Wellspring Health and Rehabilitation of Cascadia