Delana Villalobos
Nampa
Summary
Dynamic Patient Service Representative with extensive front desk experience at Thrive Pediatrics, excelling in patient intake and insurance verification. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Adept at managing billing inquiries and maintaining accurate electronic health records, ensuring compliance with HIPAA regulations.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Thrive Pediatrics
Meridian
06.2024 - Current
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient inquiries through phone and in-person interactions.
- Collaborated with healthcare providers to ensure accurate patient information.
- Processed insurance verification and managed billing inquiries efficiently.
- Maintained electronic health records using specialized software systems.
- Educated patients on services, procedures, and insurance policies available.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
Patient Service Representative for Medical Imaging Department
Saltzer Health
Meridian
10.2021 - 03.2024
- Company Overview: an Intermountain Company
- Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.
- Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms.
- Maintained data integrity, keeping accurate and concise documentation of patient-related interactions.
- Collected payments and updated accounts with current payment information.
- Answered calls, scheduled appointments and coordinated registrations.
- Maintained knowledge of community services and resources available to patients.
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Delivered fast and friendly service to handle questions and service complaints.
- An Intermountain Company
Administrative Assistant/ Program Coordinator Assistant
Nampa
10.2018 - 04.2020
- Juggled answering phones while attending to clients in person.
- Inventoried office supplies and managed ordering of new supplies whenever required.
- Handled customer questions and complaints with professional courtesy.
- Composed, sent, received, and distributed correspondence through letters and emails.
- Set up interviews for HR and entered employee mileage in data base.
- Directed incoming calls to appropriate staff members.
- Maintains clean work area.
- Assist staff with paperwork and client's needs.
- Directed calls based on query type to streamline support.
- Supported workflow of daily administrative tasks to achieve targets and deadlines.
- Updated databases and spreadsheets regularly to track progress.
- Proofread and edited documents and reports for staff.
- Compiled records, materials and forms needed to handle different requests.
- Met legal requirements by correctly completing important forms.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
Legal Assistant
Fred K Grant Esq
Nampa
01.2016 - 09.2018
- Developed and implemented tailored service plans to meet the needs of individual clients.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
- Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions, and codes.
- Prepared and filed basic motions for cases.
- Managed large volumes of hard and soft copy documents and files.
- Handled appointment set-up, information gathering, and notice issuing.
- Transcribed and proofread legal documents before deadlines.
- Filed legal documents using court's electronic filing system.
Medical Assistant
Orangevale Family Medical Clinic
Orangevale
08.2007 - 07.2009
- Communicated clearly and effectively with patients regarding their appointments and their health concerns.
- Educated patients regarding their procedures or treatments.
- Handled prescription information and refills.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Measured patients' vital signs.
- Prepared and checked up on patient examination rooms.
- Processed and organized medical billing and insurance information.
- Recorded all relevant medical data in a charting system.
- Scheduled appointments and dealt with cancellations and scheduling changes.
- Assisted doctors and other care providers with any tasks that they needed done.
- Reviewed test results for completion and abnormalities.
- Assisted clinicians with in-office procedures.
- Applied knowledge of sterile techniques and OSHA regulations, optimizing health and safety.
- Supported medical staff by answering phones and preparing supply orders.
Education
National Career Education -
National Career Education
Citrus Heights, CA06.2007
GED -
Las Palmas Adult Education
Sacramento, CA08.1998
Skills
- Front desk experience
- Able to multitask
- Strong organizational skills
- Results-oriented
- Office Administration
- Patient Intake
- Registration and Scheduling
- Providing Information and Resources
- Communicating to Patients and Families
- Administrative and Office Support
- Documenting and Recording Information
- Front desk operations
- Effective communication
- Time management
- Team collaboration
- Patient intake
- Customer service
- Payment collection
- Medical insurance
Timeline
Patient Service Representative
Thrive Pediatrics
06.2024 - Current
Patient Service Representative for Medical Imaging Department
Saltzer Health
10.2021 - 03.2024
Administrative Assistant/ Program Coordinator Assistant
10.2018 - 04.2020
Legal Assistant
Fred K Grant Esq
01.2016 - 09.2018
Medical Assistant
Orangevale Family Medical Clinic
08.2007 - 07.2009
National Career Education -
National Career Education
GED -
Las Palmas Adult Education