Delaney Stinnett
Hailey
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mountain West Bank
Hailey, ID
10.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using banking software and systems.
- Assisted in training new team members on customer service protocols and tools.
- Collaborated with cross-functional teams to enhance service delivery and efficiency.
- Provided timely updates on account statuses, addressing concerns proactively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Associate
Sun Valley Garden Center
Bellevue, ID
06.2024 - 01.2025
- Quick memorization
- Multitasking
- Problem solving
- Learning systems and skills quickly
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through regular stock checks and organization.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Implemented best practices for merchandise presentation to optimize store layout.
Dishwasher and Prep Cook
Davincis
Hailey, ID
09.2022 - 07.2023
- Food prep
- Time management
- Promotion three months into prep up to a line chef
- Staying with the health regulations
- Operated dishwashing machinery to maintain cleanliness and sanitation standards.
- Sorted and organized dishes, utensils, and cookware for efficient workflow.
- Maintained cleanliness of work area, adhering to health and safety regulations.
Busser/Food Runner
Powerhouse
Hailey, ID
03.2021 - 05.2021
- Ran food
- Kept a tidy space
- Organization skills
- Time management
- Customer service
- Assisted servers by delivering food and beverages promptly, ensuring customer satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
Education
High School Diploma -
Wood River High School
Hailey, ID06-2025
Skills
- Cashiering
- Retail Sales
- Commercial Cleaning
- Organizational management
- Cash Handling
- Kitchen Experience
- Food Service
- Busser
- Food Preparation
- Food Safety
- Cooking
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- Driver's License August 2022 to October 2024
- Microsoft Office Specialist March 2022 to Present
- Certified to be working on Microsoft Word and Excel comfortably
- 21st-century Work Readiness October 2023 to Present
- Certified in both college and work readiness
- Problem-solving, organization, memorization, etc.
Languages
English - Fluent
Spanish - Intermediate
Timeline
Customer Service Representative
Mountain West Bank
10.2024 - Current
Retail Associate
Sun Valley Garden Center
06.2024 - 01.2025
Dishwasher and Prep Cook
Davincis
09.2022 - 07.2023
Busser/Food Runner
Powerhouse
03.2021 - 05.2021
High School Diploma -
Wood River High School