Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Languages
References
Timeline
Generic
Delvi Ester

Delvi Ester

Singapore

Summary

Dynamic IT Manager at Resort World Sentosa with a proven track record in developing bespoke solutions that enhance operational efficiency and ensure regulatory compliance. Skilled in vendor management and cross-functional collaboration, I excel in coaching teams and driving results through Agile methodologies, fostering a culture of continuous improvement and professional growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Resort World Sentosa
04.2018 - Current
  • Developed be-spoke IT solutions to address specific business needs, driving operational improvements and cost savings and ensuring in-compliance with regulatory authority.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Led a skilled team running in Agile to upgrade project in collaborative environment that promoted professional growth with the Business Analyst, tester and developer.
  • Managed risk by developing and implementing effective risk management strategies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.

Assistant Manager

Kian Ann Engineering Pte Ltd
04.2010 - 03.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Implemented overseas staff training programs (for subsidiaries), enhancing product knowledge and improving customer service skills.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Upgrade the application to meet subsidiaries needs on regulatory reporting

Education

Master of Science - Computer Science

National Dong Hwa University
Taiwan
01.2013

Certificate of Completion - Management Essential

Harvard Business School

Skills

  • Business analysis and problem solving
  • Employee training and development
  • Recruitment and interviewing
  • Performance evaluation techniques
  • Agile methodologies expertise
  • Regulatory compliance knowledge
  • Vendor management strategies
  • Cross-functional collaboration

Certification

Certified Scrum Master

Languages

  • English
  • Chinese (Mandarin)
  • Indonesian

Accomplishments

  • Awarded for membership kiosk project that we accomplish in 9 months when i start to pick up the project until it Go live

Languages

Indonesian
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1
Hokkien
Proficient (C2)
C2
Malay
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Manager

Resort World Sentosa
04.2018 - Current

Assistant Manager

Kian Ann Engineering Pte Ltd
04.2010 - 03.2016

Master of Science - Computer Science

National Dong Hwa University

Certificate of Completion - Management Essential

Harvard Business School

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Delvi Ester