Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Delvina Pauline

Delvina Pauline

E-Commerce Manager
Jakarta Barat

Summary

E-Commerce Manager with over 4 years of experience in FMCG and fashion industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

B2B Sales Manager (E-Commerce)

PT Savoria Kreasi Rasa (Djarum Group)
Jakarta Pusat
08.2021 - Current

- Responsible for online market sizing

- Created sales target & realistic sales forecast for online channels & vending machine

- Created yearly budget plan for all E-Commerce activities

- Created KPI, monitored daily and weekly to ensure the enabler team accomplished their KPI

- Handled trading term for E-Commerce and vending machine key accounts

- Develop and implement business strategy and plan for E-commerce channels

- Responsible in promotional activities in E-commerce

- Monitoring & reporting sales review & projection

- Building a good and strong relationship with buyers & customers

- Working together with marketing team to create social media campaign & partnership with other brands to increase traffic to marketplace and convert to sales

Key Account Manager (E-Commerce)

PT Jala Indonesia (ATT Group)
Jakarta Barat
07.2021 - 11.2021

- Identified Indonesia's online skincare market sizing

- Planned online launching one of the biggest Chinese skincare brand (Chando)
- Developed and Implemented Business Strategy and Plan for E-commerce channels.
- Responsible in all promotional activities in E-commerce key accounts.
- Monitoring & Reporting Sales Review & Projection
- Building a good and strong relationship with buyers & customers.
- Working together with marketing team to create social media campaign & partnership with other brands to increase traffic to marketplace.

E-Commerce Manager

PT Porto Indonesia Sejahtera (Porto)
Jakarta Utara
12.2020 - 07.2021

- Responsible for Achieving sales target set by BOD in E-commerce channels by managing E-commerce Sales & Operational Team

- Created KPI, monitored daily and weekly to ensure the E-Commerce Team accomplished their KPI
- Develop and Implement Business Strategy and Plan for E-commerce channels
- Responsible in promotional activities in E-commerce
- Monitoring & Reporting Sales Review & Projection
- Building a good and strong relationship with buyers & customers
- Working together with marketing team to create social media campaign & partnership with other brands to increase traffic to marketplace
- Create brand awareness in online channels

Assistant Key Account Manager (E-Commerce)

PT Victoria Care Indonesia
Jakarta Barat
01.2020 - 06.2020

- Responsible for achieving target set by management in E-commerce key accounts (Shopee, JD.ID, Gogobli, Sociolla)

- Developed and implemented business strategy and plan for E-commerce channels.
- Handled trading term for E-commerce key accounts.
- Responsible in creating, tracking, and reporting trade & consumer promotional activities in E-commerce.
- Monitoring & Reporting Sales Review & Projection
- Building a good and strong relationship with buyers


Sales Manager (Modern Trade)

PT Arta Boga Cemerlang (OT Group)
Jakarta Barat
11.2018 - 01.2020

- Responsible for achieveng the sales target and managing the sales team in the offline channel (modern trade key account) for beverages category (Crystalline, You C 1000, Teh Gelas, Tango Drink Velluto, Kiranti, etc)
- Planned and implemented strategic business plan

- Created and implemented trade promotions
- Built and maintained a strong relationship with modern trade key accounts
- Created sales report and realistic sales forecast
- Identified the market and competitors

- Resolved customer issues quickly to close deals and boost client satisfaction

Education

BBA - Business Creation

Binus University
Alam Sutera
10.2014 - 12.2018

Skills

Analyzing Market Trends

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Timeline

B2B Sales Manager (E-Commerce)

PT Savoria Kreasi Rasa (Djarum Group)
08.2021 - Current

Key Account Manager (E-Commerce)

PT Jala Indonesia (ATT Group)
07.2021 - 11.2021

E-Commerce Manager

PT Porto Indonesia Sejahtera (Porto)
12.2020 - 07.2021

Assistant Key Account Manager (E-Commerce)

PT Victoria Care Indonesia
01.2020 - 06.2020

Sales Manager (Modern Trade)

PT Arta Boga Cemerlang (OT Group)
11.2018 - 01.2020

BBA - Business Creation

Binus University
10.2014 - 12.2018
Delvina PaulineE-Commerce Manager