Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Deni Irawan

Deni Irawan

Flight Operation Officer
Jakarta,Jakarta Timur

Summary

Proven leader in strategic planning and sales processes, with a track record of driving revenue growth and market share expansion at Pt Bank Maybank Indonesia Tbk. Skilled in database management and direct sales, I excel in building client relationships and achieving sales targets. My approach combines analytical prowess with a confident, ability to negotiate and manage contracts, ensuring optimal project success and client satisfaction, and able to dispatch boeing 737 Classic and New Generation.

Overview

17
17
years of professional experience
9
9
Certifications

Work History

Area Sales Coordinator

Pt Bank Maybank Indonesia Tbk
Central Jakarta
12.2017 - 06.2020
  • Managed a diverse team of sales representatives, ensuring all staff achieved their individual targets and contributed to overall success.
  • Improved team productivity by implementing efficient communication channels and providing regular feedback to staff members.
  • Supports daily merchant partnership program.
  • Analyzes and processes daily and monthly reports using tools such as Microsoft Excel and internal applications.
  • Researches and analyzes pending payments, outages and related cash advance chargebacks.
  • Maintains market cash advance machine inventories.
  • Troubleshoots cash advance terminal outages.
  • Serves as liaison between third party merchant provider (Partner Priority Team) and bank.
  • Provides updates to a centralized team site for on-going communication and training materials.
  • Serves as subject matter resource and on-the-job training resource for other team members.
  • Performs moderately complex tasks under limited supervision.
  • Coordination with branch area for get the achive target

Project Coordinator

Pt Waga
South Jakarta
01.2015 - 11.2017
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Photocopied, distributed and emailed documents to project managers.
  • Find the new client and always to take care the existing client for the feedback and the new project
  • Overseeing opportunities the tendering system of government

Assistant Brand Manager

Uto Asia Pte Ltd
South Jakarta
09.2011 - 11.2014
  • Analyzed data from marketing campaigns to measure effectiveness and inform future decisions.
  • Evaluated third-party vendors for potential partnerships or acquisitions based on alignment with company''s strategic priorities.
  • Conducted market research to identify consumer trends and preferences, driving product innovation.
  • Assisted in the development of packaging design that effectively communicated product benefits while adhering to regulatory requirements.
  • Increased brand awareness by developing and executing marketing campaigns.
  • Coordinated participation in industry trade shows, showcasing company''s products to potential clients.
  • Developed strong relationships with external partners, including advertising agencies and suppliers, ensuring high-quality work within project timelines.
  • Contributed to annual planning process by helping set goals for revenue growth, market share gains, and other key performance indicators.
  • Collaborated with sales team to develop promotional strategies for key accounts and channels.
  • Assisted in the successful launch of new products by coordinating cross-functional teams.
  • Managed budget allocations for marketing initiatives, ensuring optimal use of resources.
  • Supported sales force with timely delivery of sales materials, including product sheets, presentations, and training modules.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Researched and identified new opportunities for product and brand development.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Oversee the delivery and receipt of goods from abroad.
  • Make a weekly report for Brand Manager and head office HQ

Sales Executive

Pt Loka Wisata Asri
Jakarta Selatan
09.2010 - 07.2011
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Increased market share with comprehensive competitor analysis and tailored marketing strategies.
  • Identified new market opportunities through diligent research and networking.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Convention Services Coordinator

Balai Sidang Jakarta Convention Centre
Jakarta
09.2007 - 08.2010

Server

Tjin China Diner
San Antonio
11.2022 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Contributed to inventory management by monitoring stock levels.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor Of Business - Communications

Trisakti University
East Jakarta
09.2010

Skills

Sales processes

Languages

English
Advanced (C1)

Certification

Service Excellence Training

Timeline

Server

Tjin China Diner
11.2022 - 08.2024

Area Sales Coordinator

Pt Bank Maybank Indonesia Tbk
12.2017 - 06.2020

Project Coordinator

Pt Waga
01.2015 - 11.2017

Assistant Brand Manager

Uto Asia Pte Ltd
09.2011 - 11.2014

Sales Executive

Pt Loka Wisata Asri
09.2010 - 07.2011

Service Excellence Training

01-2008

Performance Appraisal Training

01-2008

Convention Services Coordinator

Balai Sidang Jakarta Convention Centre
09.2007 - 08.2010

Compliance Administrative Confrences

05-2007

Supervisory Skills

08-2006

Bachelor Of Business - Communications

Trisakti University

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Deni IrawanFlight Operation Officer