Deni Irawan
Flight Operation Officer
Jakarta,Jakarta Timur
Summary
Proven leader in strategic planning and sales processes, with a track record of driving revenue growth and market share expansion at Pt Bank Maybank Indonesia Tbk. Skilled in database management and direct sales, I excel in building client relationships and achieving sales targets. My approach combines analytical prowess with a confident, ability to negotiate and manage contracts, ensuring optimal project success and client satisfaction, and able to dispatch boeing 737 Classic and New Generation.
Overview
17
17
years of professional experience
9
9
Certifications
Work History
Area Sales Coordinator
Pt Bank Maybank Indonesia Tbk
Central Jakarta
12.2017 - 06.2020
- Managed a diverse team of sales representatives, ensuring all staff achieved their individual targets and contributed to overall success.
- Improved team productivity by implementing efficient communication channels and providing regular feedback to staff members.
- Supports daily merchant partnership program.
- Analyzes and processes daily and monthly reports using tools such as Microsoft Excel and internal applications.
- Researches and analyzes pending payments, outages and related cash advance chargebacks.
- Maintains market cash advance machine inventories.
- Troubleshoots cash advance terminal outages.
- Serves as liaison between third party merchant provider (Partner Priority Team) and bank.
- Provides updates to a centralized team site for on-going communication and training materials.
- Serves as subject matter resource and on-the-job training resource for other team members.
- Performs moderately complex tasks under limited supervision.
- Coordination with branch area for get the achive target
Project Coordinator
Pt Waga
South Jakarta
01.2015 - 11.2017
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Photocopied, distributed and emailed documents to project managers.
- Find the new client and always to take care the existing client for the feedback and the new project
- Overseeing opportunities the tendering system of government
Assistant Brand Manager
Uto Asia Pte Ltd
South Jakarta
09.2011 - 11.2014
- Analyzed data from marketing campaigns to measure effectiveness and inform future decisions.
- Evaluated third-party vendors for potential partnerships or acquisitions based on alignment with company''s strategic priorities.
- Conducted market research to identify consumer trends and preferences, driving product innovation.
- Assisted in the development of packaging design that effectively communicated product benefits while adhering to regulatory requirements.
- Increased brand awareness by developing and executing marketing campaigns.
- Coordinated participation in industry trade shows, showcasing company''s products to potential clients.
- Developed strong relationships with external partners, including advertising agencies and suppliers, ensuring high-quality work within project timelines.
- Contributed to annual planning process by helping set goals for revenue growth, market share gains, and other key performance indicators.
- Collaborated with sales team to develop promotional strategies for key accounts and channels.
- Assisted in the successful launch of new products by coordinating cross-functional teams.
- Managed budget allocations for marketing initiatives, ensuring optimal use of resources.
- Supported sales force with timely delivery of sales materials, including product sheets, presentations, and training modules.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Researched and identified new opportunities for product and brand development.
- Consulted with product development teams to enhance products based on customer interest data.
- Oversee the delivery and receipt of goods from abroad.
- Make a weekly report for Brand Manager and head office HQ
Sales Executive
Pt Loka Wisata Asri
Jakarta Selatan
09.2010 - 07.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Expanded market share with strategic territory planning and targeted prospecting.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Increased market share with comprehensive competitor analysis and tailored marketing strategies.
- Identified new market opportunities through diligent research and networking.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Convention Services Coordinator
Balai Sidang Jakarta Convention Centre
Jakarta
09.2007 - 08.2010
Server
Tjin China Diner
San Antonio
11.2022 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor Of Business - Communications
Trisakti University
East Jakarta09.2010
Skills
Sales processes
Strategic planning
Database Management
Sales Reporting
Review of contracts
Direct sales
dispatch airplane
Languages
English
Advanced (C1)
Certification
Service Excellence Training
Timeline
Server
Tjin China Diner
11.2022 - 08.2024
Area Sales Coordinator
Pt Bank Maybank Indonesia Tbk
12.2017 - 06.2020
Project Coordinator
Pt Waga
01.2015 - 11.2017
Assistant Brand Manager
Uto Asia Pte Ltd
09.2011 - 11.2014
Sales Executive
Pt Loka Wisata Asri
09.2010 - 07.2011
Service Excellence Training
01-2008
Performance Appraisal Training
01-2008
Convention Services Coordinator
Balai Sidang Jakarta Convention Centre
09.2007 - 08.2010
Compliance Administrative Confrences
05-2007
Supervisory Skills
08-2006
Bachelor Of Business - Communications
Trisakti University