Denise Alexander
Idaho Falls
Summary
Motivated Certified Medical Assistant and Clinical Care Coordinator with over 25 years of experience in diverse medical specialties. Demonstrates strong patient advocacy, effective communication, and meticulous attention to detail. Committed to enhancing patient care through comprehensive chronic care management and collaborative liaison work between patients and healthcare providers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CMA/Clinical Care Coordinator
Community Care Channing
Idaho Falls
11.2022 - Current
- Managing the chronic care management (CCM) program for the clinic, Help with nursing responsibilities with our primary care provider
- Have a solid understanding of the CCM program.
- Revises Care Plans as indicated by the patient’s response to treatment and provider direction.
- Performs patient care responsibilities considering needs specific to the standard of care for patient’s age.
- Is knowledgeable of medications and their correct administration based on age of the patient and their clinical condition.
- Formulates a teaching plan based on identified patient learning needs and evaluates effectiveness of learning, family is included in teaching as appropriate.
- Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.
- Functions as a liaison between administration, patients, and physician
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient scheduling and coordinated appointments for smooth operations.
- Collected and documented patient medical histories and vital signs accurately.
- Educated patients on medication usage and provided post-treatment care instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Interacts professionally with patient/family and involves patient/family in the formation of the plan of care.
- Assistanting with Dr. WIlford's clinic, triaging, daily clinic responsibilties, Medication refills, Prior Auth's for medications and Testing, and Calling patient with results. Blood work and injections.
Medical Assistant
UT Family Physicians Halls
Knoxville
07.2021 - 10.2022
- Manage provider’s daily schedule, Blood work and Nurse schedule, Triage pts, Physicals, Medicare wellness physicals, medication follow ups, handle Rx requests, Prior Auth's, phone calls, Home health/Hospice/DME orders, and handle the daily paperwork.
- I have a wide range of knowledge in primary care over the last 20 years.
Medical Assistant
Frederick Primary Care Associates
Brunswick
10.2018 - 07.2021
- Manage provider’s daily schedule, Blood work and Nurse schedule, Triage pts, Physicals, Medicare wellness physicals, medication follow ups, handle Rx request, phone calls, Home health/Hospice/DME orders, and handle the daily paperwork.
- Assisted with setting up and running the COVID Clinic in office.
Medical Assistant
UT Family Physicians Halls
Knoxville
10.2012 - 10.2018
- Manage provider’s daily schedule, Blood work and Nurse schedule, Triage pts, Physicals, Medicare wellness physicals, medication follow ups, handle Rx request, phone calls, Home health/Hospice/DME orders, and handle the daily paperwork.
Medical Assistant/Clinic Coordinator
UT Cardiology Group
Knoxville
11.2004 - 01.2007
- Managed Clinic, Hospital and Surgery (Pacemakers, biventricular devices and mapping of the heart) schedule for the Cardiologist/Electrophysiologist
Education
Hillsborough Community College
01-1991
Skills
- BLS Certified
- CCM through NHA
- Training
- Patient schedule
- Patient Triage
- Phlebotomy
- Injections
- CCM Coordinator
- Clinic and Hospital coordinator
- Surgery scheduling
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- EMR
- Intergy
- PowerChart
- Athena
- Revenue Cycle
- HIPAA Knowledge
- OSHA Knowledge
- CLIA Knowledge
References
- Kaylee Fennern, 208-821-7200
- Molly Jensen, Office Manager with CC Rigby, 208-317-9904
- Sierra Marshall, Idaho Dermatology, 270-970-0604
Certification
- CCMA through NHA
- BLS Certified
Timeline
CMA/Clinical Care Coordinator
Community Care Channing
11.2022 - Current
Medical Assistant
UT Family Physicians Halls
07.2021 - 10.2022
Medical Assistant
Frederick Primary Care Associates
10.2018 - 07.2021
Medical Assistant
UT Family Physicians Halls
10.2012 - 10.2018
Medical Assistant/Clinic Coordinator
UT Cardiology Group
11.2004 - 01.2007
Hillsborough Community College