Dennis Wajong
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 10 years' experience in Banking.
Overview
11
11
years of professional experience
Work History
Relationship Manager (AVP)
Citibank Indonesia – Global Network Banking
08.2021 - Current
- ·Responsible for managing of over 70 Top-Tier multinational client's group; including Asian, European, and US-Headquartered within the sectors of Energy, Industrials, Materials, Utilities and Real Estate.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Relationship Associate (Asst. Manager)
Citibank Indonesia – Global Subsidiaries Group
01.2017 - 08.2021
- Supporting Relationship Manager to prepare, monitoring and execute business pipeline.
- Managing clients on their day-to-day banking requirements; by coordinating transactional inquiries and working closely with respective operation team to ensure our valued client experience a best-in-class service.
- Coordinating and monitor client 's account opening and maintenance process, complying with regulatory requirement by completing Know Your Customer documentations.
- Assigned as Champion for matters relate to operation service to improve our banking service.
Senior Client Service Officer
Citibank Indonesia – Citiservice
09.2014 - 01.2017
- Accept end-to-end ownership of client inquiries and investigations, escalating where appropriate, providing updates and feedback to clients, and managing the country-level and regional quality and performance for the assigned portfolio
- Oversee the successful local relationship with a client by understanding the client's service needs and gaps in delivery
- Develops, communicates and creates a culture that sets and maintains high customer service standards.
Support Banker
Bank Resona Perdania – Business Development
09.2013 - 09.2014
- Assisting Senior Relationship Manager to prepare the credit proposal, performed financial and credit analysis
- Maintaining good relationship with clients by giving insights according to maintain debtor financial condition in good condition
- To coordinate respective units within bank to accommodate client's banking requirement.
Education
Bachelor of Economics - Financial Management, Management Department
STIE Indonesia Banking School
01.2013
Skills
- Relationship building and management
- Excellent Communication
- Financial Advising
- Fluent in English
References
- Raymond Gunawan, Head of Multinational Corporate Banking at JP Morgan Indonesia, +628119442219
- Wit Oemar, Head of Global Network Banking at Citi Indonesia, +62811848075
- Nila Susilo, Client Desk Head - Global Network Banking at Citi Indonesia, +6281808280154
Training
- Essential Risk Training, 2018-01-01
- LSPP Risk Management Level 2, 2015-01-01
Hobbies
Video Games & Watching English Football League
Timeline
Relationship Manager (AVP)
Citibank Indonesia – Global Network Banking
08.2021 - Current
Relationship Associate (Asst. Manager)
Citibank Indonesia – Global Subsidiaries Group
01.2017 - 08.2021
Senior Client Service Officer
Citibank Indonesia – Citiservice
09.2014 - 01.2017
Support Banker
Bank Resona Perdania – Business Development
09.2013 - 09.2014
Bachelor of Economics - Financial Management, Management Department
STIE Indonesia Banking School
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