Deny Widianto
Customer Service Specialist
Sukoharjo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Specialist
PT. Konvergensi Mitra Solusi
Sleman
04.2016 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Worked well in team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
Operations Associate
Startupmatcher
02.2018 - 02.2019
Customer Service Representative
PT VADS
04.2013 - 04.2014
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Education
Language
SMA Pangudi Luhur Santo Yosef
Surakarta, Indonesia 01.2003 - 04.2006
Associate Degree - English Language
Sebelas Maret University
Surakarta, Indonesia 01.2006 - 04.2010
Skills
Live chat support
Decision-Making
Problem Resolution
Complaint resolution
Interpersonal Skills
Remote Office Availability
Multitasking
Customer Education
Personal Information
- Date of Birth: 12/07/87
- Marital Status: Belum kawin
- Religion: Islam
Sports, Game
Love doing Sports, especially football. I love playing game on Mobile or PC.
Timeline
Operations Associate
Startupmatcher
02.2018 - 02.2019
Customer Service Specialist
PT. Konvergensi Mitra Solusi
04.2016 - Current
Customer Service Representative
PT VADS
04.2013 - 04.2014
Associate Degree - English Language
Sebelas Maret University
01.2006 - 04.2010
Language
SMA Pangudi Luhur Santo Yosef
01.2003 - 04.2006