Derek Jolley
Pocatello
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Caregiver, Special Needs
Hingepoint
Pocatello
01.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed individualized care plans based on client preferences and requirements.
- Communicated effectively with families to ensure understanding of care routines.
Customer Service Representative
Best Buy
Minot
01.2020 - 12.2022
- Assisted customers with product inquiries and troubleshooting issues.
- Processed transactions efficiently at point-of-sale systems.
- Resolved customer complaints by providing effective solutions.
Education
The American Academy
Salt Lake City, UTSkills
- Customer relationship management
- Conflict resolution
- Transaction processing
- Care plan development
- Needs assessment
- Effective communication
- Problem solving
- Active listening
- Time management
- Team collaboration
- Data entry accuracy
- Product knowledge
- Process improvement
- Documentation skills
- Adaptability to change
- Promotional support
- Store maintenance
- Sales closing
Languages
English
Native/ Bilingual
Timeline
Caregiver, Special Needs
Hingepoint
01.2023 - Current
Customer Service Representative
Best Buy
01.2020 - 12.2022
The American Academy