Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Personal Information
Training Record
Timeline
Generic
DESI SOLEHATI

DESI SOLEHATI

Bandung,Indonesia

Summary

Reliable Quality Officer with strong analytical and problem-solving skills, coupled with exceptional attention to detail. Proficient in quality control processes and capable of implementing effective quality management systems. Committed to ensuring high standards and driving continuous improvement within organisations.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Regional Service Quality Officer

Bank BSI
Bandung, Indonesia
07.2021 - 04.2025

Customer Service Supervisor

Bank BSI
Suropaticore
02.2021 - 07.2021

Operational and Service Head

Bank BSI
Suropaticore
01.2020 - 01.2021

Customer Service

Bank BSI
Jatinangor
10.2018 - 04.2019

Teller

Bank BSI
Jatinangor, Indonesia
03.2013 - 11.2017

Education

Bachelor Degress -

UNIVERSITAS PENDIDIKAN INDONESIA
01.2008 - 01.2012

Skills

  • Communication Skill
  • Customer Service Excellence
  • Team Leadership
  • Quality Assurance
  • Training and Development
  • Problem Solving
  • Data Analysis
  • Time Managemnet
  • Problem Solving

Certification

Certified Grooming & Interpersonal Skill

Certified Be The Centre of Attention – Red White Training & Consulting

Certified Training for Triner Selling Skill – Kubik Leadership

Accomplishments

  • The Best RSQO USA - 2024 & 2021
  • The Best USSI 2024
  • The Best Region Ultimate FrontlinerTW 2 & 3 – 2024
  • 1st Runner Up RSQO - 2023
  • The Best Region Ultimate Frontliner TW 3 - 2023
  • The Best Region Ultimate Frontliner TW 2 & 3 – 2022

Personal Information

  • ID Number: 3273255012900001
  • Place of birth: Bandung
  • Date of birth: 10/12/90
  • Gender: Female
  • Nationality: Indonesia
  • Marital status: Married
  • Religion: Islam

Training Record

  • PELATIHAN CSH/OSH BATCH 5 2020 - Operation Support Head 12/08/2020-13/08/2020
  • SOFTSKILL PELATIHAN CSH/OSH BATCH 5 2020 Communication & Negotiation Skill 14/08/2020-14/08/2020
  • SOFTSKILL PELATIHAN CSH/OSH BATCH 5 2020 - Selling Skill 14/08/2020-14/08/2020
  • Change Agent Refreshment Internalisasi Akhlak -10/04/2021-17/04/2021
  • Taujih Pekanan ber-AKHLAK: Konsisten antara yang dipikirkan, dikatakan & dilakukan -30/04/2021-30/04/2021
  • Ultimate Service Digital Learning - Technical Skill - Lainnya 20/05/2021-24/05/2021
  • Taujih Pekanan ber-AKHLAK: Menghargai dan Menghormati Perbedaan Orang Lain -28/05/2021-28/05/2021
  • Pelatihan Roll Out Kelas Frontliner & BOSM RO Bandung, Surabaya dan Banjarmasin -16/06/2021-26/06/2021
  • Taujih Pekanan Ber-AKHLAK : Adaptif - "Small Movement for Green Economy" -09/07/2021-09/07/2021
  • CIA Monthly Series 4: KOMPETEN - Excellent For Outstanding Performance - Soft skill - Lainnya 23/07/2021-23/07/2021
  • Taujih Pekanan Ber-AKHLAK : Harmonis - Menghibur Rekan Kerja Yang Tertimpa Musibah -30/07/2021-30/07/2021
  • Taujih Pekanan Ber-AKHLAK : Tingkatkan Imun Dan Iman Agar Merdeka Dari Covid Dengan Hikmah Bersyukur - Technical Skill Lainnya 27/08/2021-27/08/2021
  • Taujih Pekanan Ber-Akhlak : Kompeten - Mempelajari Hal Baru Di Luar Bidang Kerjanya - Technical Skill - Lainnya 03/09/2021-03/09/2021
  • Cia Monthly Series 6: Harmonis - Keserasian, Saling Peduli Dan Menghargai Perbedaan - Soft skill - Lainnya 08/10/2021-08/10/2021
  • Taujih Pekanan Ber-Akhlak: Loyal - Menjaga Dan Melindungi Bsi Dari Kejahatan Cyber - Technical Skill - Lainnya 15/10/2021-15/10/2021
  • Taujih Pekanan Ber-AKHLAK : ADAPTIF - Mendukung Transformasi Menuju Global Islamic Banking - Technical Skill Lainnya 05/11/2021-05/11/2021
  • Taujih Pekanan Ber-AKHLAK : LOYAL - Bangga Menjadi Bagian dan memiliki BSI - Technical Skill - Lainnya 19/11/2021-19/11/2021
  • OPERATION & CULTURE DAY RO VI BANDUNG - Technical Skill - Manajemen Perbankan 12/03/2022-12/03/2022
  • Pelatihan CHMS Batch 2 - Technical Skill - Manajemen Umum 26/03/2022-26/03/2022
  • Pelatihan CHMS Batch 2 - Technical Skill - Manajemen Umum 26/03/2022-26/03/2022
  • Pelatihan CHMS Batch 2 - Technical Skill - Manajemen Umum 26/03/2022-26/03/2022
  • WEBINAR DIGITAL TALK EPISODE 3: WINNING THE DIGITAL MIDDLE CLASS MOSLEM MARKET - Technical Skill - Teknologi Informasi 06/04/2022-06/04/2022
  • WEBINAR DIGITAL TALK EPISODE 3: WINNING THE DIGITAL MIDDLE CLASS MOSLEM MARKET - Technical Skill - Teknologi Informasi 06/04/2022-06/04/2022
  • Menjadi Insan BSI Ideal - Refreshment LMS 31/05/2022-21/06/2022
  • WEBINAR IT SECURITY AWARENESS REGION BANDUNG Technical Skill - Teknologi Informasi 15/06/2022-15/06/2022
  • DIGI TALK EPS.4 Digital : Yesterday Today and Tomorrow- Technical Skill - Lainnya 06/07/2022-06/07/2022
  • WEBINAR PENGELOLAAN UANG TUNAI - Technical Skill Manajemen Perbankan 16/07/2022-16/07/2022
  • Refreshment Basic Sharia Banking Pegawai RO VI Bandung Technical Skill - Lainnya 20/08/2022-20/08/2022
  • Refreshment Webinar Membangun Loyalitas Brand Melalui Pelayanan Prima 5.0 - Soft skill - Lainnya 01/11/2022-01/11/2022
  • LEARNING HUB TIM OPERATIONAL RO VI BANDUNG DENGAN TEMA OPERATIONAL, SERVICE EXCELLENT & RISK AWARENESS - Technical Skill - Lainnya 24/12/2022-25/12/2022
  • WEBINAR NGOPIH: MEMAHAMI ISI AKTA PENDIRIAN & ANGGARAN DASAR/RUMAH TANGGA BESERTA PERUBAHANNYA - Technical Skill - Lainnya 21/02/2023-21/02/2023
  • PELATIHAN PERLINDUNGAN KONSUMEN, STANDAR LAYANAN DISABILITAS DAN LANSIA BAGI PEGAWAI CABANG RAMAH DISABILITAS DAN LANSIA BSI - Soft skill - Lainnya 17/06/2023-17/06/2023
  • BSI Cakap Digital Batch 2 - Technical Skill - Teknologi Informasi 06/07/2023-06/07/2023
  • PEMBEKALAN MODUL TRAINER BOA DAN APU PPT 2023 Technical Skill - Lainnya 16/10/2023-23/10/2023
  • LEVEL UP CUSTOMER ENGAGEMENT TO ACCELERATE BUSINESS IN DIGITAL AGE - Soft skill - Lainnya 26/01/2024-26/01/2024
  • PELATIHAN BYOND CHAMPION - Technical Skill - Lainnya 24/06/2024-24/06/2024
  • Refreshment Legalitas & Kewenangan Bertindak PT, Perkumpulan & Yayasan - Refreshment LMS 01/07/2024-31/07/2024
  • TFT LEVEL INTERMEDIATE SELLING SKILL & BOSS BATCH 4 - Soft skill - Lainnya 22/07/2024-24/07/2024
  • Refreshment Fiqh Muamalah Maaliyah - Technical Skill - Lainnya 26/09/2024-30/10/2024
  • Refreshment BYOND Vol.1 - Technical Skill - Lainnya 15/10/2024-01/11/2024
  • Refreshment Basic Sharia Banking RO VI - Technical Skill - Lainnya 19/10/2024-19/10/2024

Timeline

Regional Service Quality Officer

Bank BSI
07.2021 - 04.2025

Customer Service Supervisor

Bank BSI
02.2021 - 07.2021

Operational and Service Head

Bank BSI
01.2020 - 01.2021

Customer Service

Bank BSI
10.2018 - 04.2019

Teller

Bank BSI
03.2013 - 11.2017

Bachelor Degress -

UNIVERSITAS PENDIDIKAN INDONESIA
01.2008 - 01.2012
DESI SOLEHATI