Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESI NOVERIA LINCE

A Highly Motivated And Reliable Professional With Over 5 Years Of Experience In Administration, Customer Service, And Marketing. Known For Strong Communication Skills, Organizational Ability, And Public Speaking
Jakarta

Summary

Dynamic data entry specialist with a proven track record at SOS CEVA LOGISTICS, enhancing efficiency and accuracy through automated workflows. Adept in database management and customer support, I excel in streamlining processes and improving productivity, resulting in significant reductions in manual entry efforts and increased client satisfaction.

Data Collector focused on accurate gathering of data. Good project coordination, time management and problem-solving abilities. Proficient in software and data entry techniques. Accurate and unbiased.

Overview

7
7
years of professional experience
1
1
Language

Work History

Data Entry

SOS CEVA LOGISTICS
04.2023 - Current
  • Streamlined appointment booking process with thorough data entry and effective time management skills.
  • Streamlined data entry processes for increased efficiency and reduced errors.
  • Reduced manual data entry efforts, automating workflows using Apex triggers and classes.
  • Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
  • Streamlined data entry processes for increased efficiency and improved overall productivity.

CSO

PT.BCA,tbk
04.2022 - 04.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Processed money transfers, deposits and withdrawals.
  • Exceeded quarterly sales targets through proactive outreach efforts and strategic account management.
  • Strengthened relationships with corporate clients by providing exceptional service and timely support.
  • Negotiated favorable terms for clients on loans and other financing options, securing competitive deals.
  • Managed client portfolios, ensuring optimal financial performance with diligent monitoring.
  • Implemented feedback from customers to improve services and increase overall satisfaction levels.

Administration Officer

CV. LISZTHOVEN INTERNATIONAL
12.2019 - 12.2021


  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Managed team petty cash, purchase orders and account transactions.
  • Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
  • Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
  • Streamlined office processes by implementing efficient filing systems and document management practices.
  • Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
  • Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
  • Improved workflow efficiency with the implementation of new project management tools and software applications.
  • Supported financial operations by assisting with budgeting, invoicing, and expense tracking tasks.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Ticketing Staff Member

PT. FANTASTIK TOUR AND TRAVEL
01.2018 - 06.2018
  • Reduced wait times by quickly processing payments and issuing tickets during peak hours.
  • Supported event promotions by effectively distributing marketing materials and engaging with potential customers.
  • Assisted in revenue growth by upselling premium seating options and addons.
  • Contributed to successful events by coordinating with internal departments for seamless execution.
  • Kept ticketing area clean, organized, and well-stocked, ensuring a pleasant atmosphere for guests.
  • Provided support to supervisors during high-volume periods, assisting with additional tasks as needed.
  • Remained vigilant against fraudulent activity, verifying identification information when necessary to protect both the company and its customers.
  • Enhanced customer satisfaction by efficiently handling ticketing transactions and addressing inquiries.
  • Streamlined the ticket purchasing process for a smoother guest experience.
  • Managed refunds or exchanges as needed while adhering to company policies, resulting in satisfied customers despite unexpected changes.
  • Collaborated with team members to ensure timely resolution of customer issues, resulting in increased loyalty.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Sold, printed, and issued tickets to guests.
  • Input customer reservations, payment sources, and contact details into Sabre system.

Education

No Degree - Management

USNI
JAKARTA
04.2001 -

High School Diploma -

SMK N 2 BATAM
BATAM
04.2001 -

Skills

Database search and data entry skills

Computer literacy and data entry

Efficient data entry methods

Data entry specialist

Customer support

Service recommendations

Inbound call management

Data entry

Call documentation

Documentation and reporting

Timeline

Data Entry

SOS CEVA LOGISTICS
04.2023 - Current

CSO

PT.BCA,tbk
04.2022 - 04.2025

Administration Officer

CV. LISZTHOVEN INTERNATIONAL
12.2019 - 12.2021

Ticketing Staff Member

PT. FANTASTIK TOUR AND TRAVEL
01.2018 - 06.2018

No Degree - Management

USNI
04.2001 -

High School Diploma -

SMK N 2 BATAM
04.2001 -

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DESI NOVERIA LINCEA Highly Motivated And Reliable Professional With Over 5 Years Of Experience In Administration, Customer Service, And Marketing. Known For Strong Communication Skills, Organizational Ability, And Public Speaking