Desmayanti

Bekasi

Overview

years of professional experience

PT CITILINK INDONESIA

Jakarta, Indonesia

01.2020 - 02.2026

Executed cabin service and conducted safety checks, ensuring adherence to service standards and passenger safety.
Supported passenger experience through calm, professional conduct during every flight.
Engaged with customers to better understand needs and deliver excellent service.
Resolved customer queries with effective communication, providing clear, step-by-step solutions to enhance passenger satisfaction.
Cultivated strong working relationships through active collaboration in team settings, participating in team-building activities to strengthen team dynamics.

PT GARUDA INDONESIA

Jakarta, Indonesia

01.1990 - 01.2019

Extensive experience leading cabin service delivery and maintaining professional service standards in flight operations.
Experienced in passenger handling, team coordination, service recovery, communication and maintaining service quality in dynamic operational environments.
Built strong practical expertise in leadership, coaching-by-example, professional grooming, etiquette and customer-oriented service.
Monitored cabin crew performance, providing feedback and coaching for continuous improvement.
Coordinated with pilots and ground staff to facilitate smooth boarding and deplaning processes.
Trained new cabin crew members in customer service excellence.
Managed cabin crew teams, overseeing all in-flight service procedures to enhance passenger satisfaction.
Customised in-flight service for VIP passengers, enhancing the travel experience for high-profile individuals.
Reviewed and updated cabin crew manuals and training materials, keeping information current and relevant.
Supervised in-flight sales of duty-free goods, increasing revenue and promoting airline merchandise.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.

ASMI Jakarta

Jakarta, JK

01-1993

SMAN 10 Palembang

Palembang

01-1990

SMP Xaverius II

Palembang, LA

01-1987

SD Xaverius VII Palembang

01-1981

Facilitating learning from real operational experience and service cases.
Delivering practical demonstrations, role play, discussion and feedback.
Creating a learning atmosphere that is professional, engaging and easy to understand.
Connecting service standards with daily behavior and customer experience.
Coaching participants toward confident communication, grooming and service presence.