Destiana Safitri
Medical Laboratory Technologyst
Bandung,JB
Work Preference
Summary
Clinical Laboratory Branch Manager with 10+ years of experience. Expert in scaling branch operations and maintaining uncompromising standards of result accuracy via advanced QC management. Proven ability in cultivating strong customer relations, leading high-performing teams, and driving sustainable business growth through excellence in service delivery
Overview
18
18
years of professional experience
2
2
Languages
Work History
Branch Manager
Laboratorium Parahita Bandung Raya
Bandung, JB
01.2022 - 10.2025
- Spearheaded operational oversight for 3 branches, ensuring standardized procedures and efficiency while leading a team of 50+ laboratory professionals.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Managed operational documents and produced reports detailing activities.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
- Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Mentored junior staff members, providing guidance on technical skills development and career growth opportunities.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Regional Marketing Supervisor
PT.Prodia Widyahusada, Tbk
Bandung, JB
01.2015 - 04.2018
- Created effective sales plans utilizing customer needs forecast to increase market share.
- Developed strategic and tactical marketing plans for region.
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
- Reviewed and analyzed campaign results regularly, adjusting tactics as needed to achieve desired outcomes.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Managed a team of marketing professionals, driving increased productivity and collaboration.
- Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
- Implemented customer relationship management (CRM) platforms to streamline communication and enhance customer service.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved minimum 10% year-over-year revenue growth and expanded the customer base by 20% through effective promotion and service excellence strategies.
Laboratory Information Services
PT.Prodia Widyahusada, Tbk
Bandung, JB
05.2010 - 01.2015
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Conducted market research studies to gain insights into customer preferences and behaviors, informing future marketing decisions.
- Implemented customer relationship management (CRM) platforms to streamline communication and enhance customer service.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Laboratory Technician
Laboratorium Klinik Pramita Utama Diagnostic Center
Bandung, JB
09.2008 - 04.2010
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Performed phlebotomy procedures
- Collected and performed analytical testing on in-process products for approximately 100 samples per day.
Completed quality documents and input and saved quality data in appropriate locations. - Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Analyzed results using analytical software and created reports.Work in a laboratory to prepare, examine and analyze blood and other bodily fluid samples. Write up findings in reports for physicians, who can use the information to diagnose patients and develop treatment strategies.
Laboratory Technician
International SOS
Jakarta, Indonesia
11.2007 - 08.2008
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Performed phlebotomy procedures
- Collected and performed analytical testing on in-process products for approximately 100 samples per day.
- Completed quality documents and input and saved quality data in appropriate locations.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Analyzed results using analytical software and created reports.
Education
Bachelor of Applied Science - Medical Laboratory Technologist
POLTEKKES KEMENKES BANDUNG
Bandung, Indonesia01.2022
Diploma - Medical Laboratory Technologist
Politeknik Kesehatan Bandung
Bandung, Indonesia01.2007
Senior High School - undefined
SMU Negeri 4 Bandung
Bandung, Indonesia01.2003
Skills
Leadership & Team Management:
Clinical Operational Excellence:
Customer Relationship Management (CRM)
Strategic Business Development
Clinical Operational Excellence
Most Proud Of
- Physical Organization: Creative Thinking, Effectiveness, Productivity
- Planning: Analyzing Issues, Decision Making, Project Management, Strategic Planning
- Team Work: Collaboration, Delegation, Goal Setting, Group Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 58 staff members.
Languages
English
Upper intermediate (B2)
Timeline
Branch Manager
Laboratorium Parahita Bandung Raya
01.2022 - 10.2025
Regional Marketing Supervisor
PT.Prodia Widyahusada, Tbk
01.2015 - 04.2018
Laboratory Information Services
PT.Prodia Widyahusada, Tbk
05.2010 - 01.2015
Laboratory Technician
Laboratorium Klinik Pramita Utama Diagnostic Center
09.2008 - 04.2010
Laboratory Technician
International SOS
11.2007 - 08.2008
Bachelor of Applied Science - Medical Laboratory Technologist
POLTEKKES KEMENKES BANDUNG
Diploma - Medical Laboratory Technologist
Politeknik Kesehatan Bandung
Senior High School - undefined
SMU Negeri 4 Bandung