Destya Fitrah Nurhidayah
Secretary
East Jakarta
Summary
Accomplished professional with a proven track record at PT. Metropolitan Kentjana, adept in file organization and excelling in customer relations. Demonstrated ability to enhance operational efficiency and client satisfaction through effective calendar management and strategic communication. Skilled in Microsoft Office, with a flair for multitasking and presentation creation, significantly contributing to organizational success. Experienced with handling executive administrative tasks to ensure smooth office workflows. Track record of maintaining confidentiality and managing critical schedules effectively.
Overview
11
11
years of professional experience
Work History
Secretary to the General Manager
PT. Metropolitan Kentjana
04.2024 - Current
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Supporting the General Manager in daily administrative and operational tasks.
- Arranging schedules, meetings, and appointments for the General Manager.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Customer Relations Coordinator
PT. Sentral Oto Maju
03.2023 - 11.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Leveraged knowledge of company products and services to upsell or recommend additional offerings based on client needs.
- Coordinated staff and resources to accommodate promotional events.
- Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Handled complex requests from VIP clients successfully, fostering long-term relationships built on trust and reliability.
Secretary Manager
Ministry of Public Works and Public Housing
11.2020 - 09.2023
- Managed daily schedules and appointments for senior staff, ensuring seamless coordination of meetings and events.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
Guest Experience Executive Team Leader
Hotel Ibis City Centre Pontianak
01.2019 - 06.2019
- Streamlined check-in processes, reducing wait times and improving guest impressions upon arrival.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Assisted with luggage handling, valet services and concierge services.
- Responded to guest inquiries to maximize guest satisfaction.
Sales and Marketing Officer
HINO Trucks
01.2018 - 12.2018
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Managed sales promotions and marketing strategies on major social media sites.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
Administrative Staff Assistant
PT. Bangun Panca Sarana Abadi
01.2016 - 12.2016
- Managed multiple calendars to coordinate meetings and appointments while avoiding conflicts or double bookings.
- Served as a primary point of contact for clients, vendors, and stakeholders by addressing inquiries promptly and professionally via phone or email correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported executive staff members with scheduling, travel arrangements, and meeting coordination to ensure seamless daily operations.
Staff Assistant
Notary
07.2014 - 12.2014
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
Education
Bachelor of Laws - Law International
Universitas Negeri Tanjungpura
Pontianak 04.2001 -
Skills
File organization
Timeline
Secretary to the General Manager
PT. Metropolitan Kentjana
04.2024 - Current
Customer Relations Coordinator
PT. Sentral Oto Maju
03.2023 - 11.2023
Secretary Manager
Ministry of Public Works and Public Housing
11.2020 - 09.2023
Guest Experience Executive Team Leader
Hotel Ibis City Centre Pontianak
01.2019 - 06.2019
Sales and Marketing Officer
HINO Trucks
01.2018 - 12.2018
Administrative Staff Assistant
PT. Bangun Panca Sarana Abadi
01.2016 - 12.2016
Staff Assistant
Notary
07.2014 - 12.2014
Bachelor of Laws - Law International
Universitas Negeri Tanjungpura
04.2001 -
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