Deverie Gould
Saint Anthony,Idaho
Summary
Dynamic customer service professional with extensive experience at Taylor Corporation, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective complaint handling and efficient order processing. Skilled in data entry and CRM, consistently delivering results in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Taylor Corporation
10.1998 - 01.2015
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Managed customer complaints, resolving issues effectively to maintain positive relationships.
- Processed orders and returns efficiently, ensuring accuracy in transactions and inventory management.
- Collaborated with team members to streamline workflows and improve service response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Police Dispatcher
Fremont County Sheriff's Office
01.1985 - 08.1987
- Coordinated emergency response efforts by dispatching law enforcement units to incidents promptly.
- Monitored radio communications, ensuring clear and effective transmission of information between officers and support staff.
- Maintained accurate records of dispatched calls, enhancing data integrity for operational reviews and analysis.
- Assisted in training new dispatchers on procedures, protocols, and use of communication systems for effective operations.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
No Degree - Data Entry
EITC
Idaho Falls, IDHigh School Diploma - General Studies
South Fremont
Saint Anthony, IDAssociate of Applied Science - Cosmetology
Career Beauty College
Rexburg, IDSkills
Multi-line phone talent
- Complaint resolution
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Taylor Corporation
10.1998 - 01.2015
Police Dispatcher
Fremont County Sheriff's Office
01.1985 - 08.1987
No Degree - Data Entry
EITC
High School Diploma - General Studies
South Fremont
Associate of Applied Science - Cosmetology
Career Beauty College