Devin Cleburne
Meridian
Summary
Dynamic and results-driven professional with extensive experience as General Manager at Pizza Pie On The Fly. Proven track record in enhancing customer satisfaction and driving sales through effective team leadership and staff training. Skilled in inventory management and conflict resolution, fostering a culture of continuous improvement and operational excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cashwise Liquor
09.2024 - 04.2025
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Analyzed sales data to identify trends and optimize menu offerings.
- Managed inventory levels to reduce waste and improve cost efficiency.
- Led team meetings to communicate goals, address issues, and foster collaboration.
- Implemented quality control measures to maintain food safety standards and compliance.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
General Manager
Pizza Pie On The Fly
10.2015 - 07.2024
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance.
- Analyzed sales data to identify trends and optimize menu offerings.
- Managed inventory levels to reduce waste and improve cost efficiency.
- Led team meetings to communicate goals, address issues, and foster collaboration.
- Implemented quality control measures to maintain food safety standards and compliance.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Melba High School
Melba, IDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Orientation and training
- Sales reporting
- Schedule oversight
- Meeting facilitation
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Inventory management
- Vendor relationship management
- Organizational skills
- Multitasking
- Active listening
- Hiring and training
- Work Planning and Prioritization
- Customer relationship management
- Staff training
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager
Cashwise Liquor
09.2024 - 04.2025
General Manager
Pizza Pie On The Fly
10.2015 - 07.2024
High School Diploma -
Melba High School