Devy Atmanagara

• Plan, build, supervise and improve the performance of the sales department, especially the telemarketing team
• Manage all operation on Call Center and Logictics
• Strategically hire, train, and Manage Operation Team
• Created targets for sales, wait time and issues resolved to motivate team in meeting goals
• Prepared reports showing customer wait times and feedback to determine KPIs
• Worked with other department supervisors and managers to support agents with high volume calls, decreasing wait time during busy periods.

• Leading a Team to develop and execute sales operational Strategy
• Develope key Metric for Telesales Leader and telesales representative and proven record achievement
• Manage all Campaign telesales team and Monitoring Telesales Leader and Telesales Team With Record and History Achievement
• Directing Telesales Team and Telesales leaders with sales oriented result improvement
• Manage All Sales Process and Quality process for Customers satised oriented with Monthly Report Quality
• Engagement with all Telesales team and Sales Support for grooming telesales team
• Proven servant leader,develophing team, building strong united culture, able to manage complexity and prioritize accordingly.

• Manage all operation on Call Center and Logictics
• Strategically hire, train, and Manage Operation Team
• Implement and refine process and prosedures to improve overalll operations and meet SLA's Partner with product team to determine how technology help to streamline day to day operation previous experience.Managing and optimizing call center and logistics is highly proferred,analize key operations metrics to determine KPI and SLA for operation teams.

• Facilitated the onboarding process for new hires, providing comprehensive training and mentorship opportunities.
• Streamlined communication between departments by establishing clear processes and protocols.
• Maximized lead generation results by utilizing data-driven insights to optimize calling lists and targeting strategies.
• Increased sales conversion rates by developing targeted call scripts and product knowledge resources for agents.
• Reduced employee turnover rates with strong leadership, motivational techniques, and ongoing support.
• Collaborated with marketing teams to create cohesive campaigns, maximizing lead generation potential.

Manage contact lists, both property sellers and buyers

Mediate buyers and sellers to help them reach a satisfactory agreement

Be a guide during the transaction process, to ensure the smoothness and validity of each step.

Providing accurate and comprehensive property information to prospective buyers.

Comparing housing types in the same area, helps buyers find the best option.

• Followed up with customers to solicit further sales.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Recorded and updated customer information in online systems.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.