Hi, I’m
Dewa Ayu Putu Julia Dewi
Assistant Cliff Lounge Manager
Denpasar,BA
Summary
Dynamic and highly motivated professional known for a friendly and reliable demeanor, thriving in proactive environments. Exceptional organizational skills are complemented by the ability to adapt to changing circumstances. Genuine energy and presence foster comfort and rapport with colleagues and clients alike. Strong interpersonal abilities ensure effective collaboration and harmonious relationships in diverse settings.
Overview
5
year of professional experience
Work History
PT. Bank Sinar Harapan Bali
Customer Service
Job overview
- Answer question about account types and banking products.
- Check on the status of customer accounts and track checks and payments.
- Review and explain account charges.
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit card.
- Assist with address changes
- PT. Bank Sinar Harapan Bali, Denpasar
Rimba Jimbaran Bali
Hostess
Job overview
- Managing bookings, either in person, over the phone or online.
- Providing waiting times to customers who are not pre-booked.
- Creating an appropriate atmosphere for guest that's in line with the restaurant.
- Providing a point contact for customer feedback and assist to resolve any customers issues.
- Providing personlised service and assistance for large parties of guests and VIP's
- Ensuring cleanliness and hygiene standards at area.
- Assisting with the oopening and closing of the restaurant
- Learning food and beverage menu.
Sofitel Bali Nusa Dua
Receptionist
Job overview
- Welcoming guests and checking their detail against their bookings.
- Providing room keys.
- Answering phone from prospective guests, taking message to be delivering to the guest, responding the guest request and give the correct information to the guest.
- Preparing room bills and ensuring prompt payment.
- Checking guest out, taking payment and returling deposit.
- Completing administration tasks such as filling.
The Apurva Kempinski Bali
Cliff Lounge Supervisor
Job overview
- Welcoming the guest and visitor at cliff lounge, record their information.
- Assign guest rooms based on their request through email or reservation bookings.
- Handling guest complaint when guest experience problems in their rooms and resolve the problems.
- Communication with other staff such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Ensure cleanliness area and the operational running well
- Bali
The Apurva Kempinski Bali
Assistant Cliff Lounge Manager
10.2024 - Current
Job overview
- Assisted in managing day-to-day operations, ensuring seamless service delivery and guest satisfaction in the lounge.
- Coordinated staff schedules and training sessions, enhancing team performance and operational efficiency.
- Implemented inventory management procedures, optimizing stock levels and reducing waste through proactive monitoring.
- Developed and maintained strong relationships with vendors, ensuring timely supply deliveries and quality service.
- Trained new staff on operational standards and service protocols, contributing to improved team effectiveness and service quality.
Education
Warmadewa UniversityDenpasar
Bachelor from Economy
SMAN 7 DenpasarDenpasar
SMPN 4 DenpasarDenpasar
Skills
Microscof word and excel
Opera Cloud
Communication skills
Room assignments
Check-in/check-out
Administration tasks
Guest satisfaction
Staff training
Timeline
Assistant Cliff Lounge Manager
The Apurva Kempinski Bali
10.2024 - Current
Customer Service
PT. Bank Sinar Harapan Bali
Hostess
Rimba Jimbaran Bali
Receptionist
Sofitel Bali Nusa Dua
Cliff Lounge Supervisor
The Apurva Kempinski Bali
SMAN 7 Denpasar
SMPN 4 Denpasar
Warmadewa University
Bachelor from Economy