Dewa Ayu Caren Angel Nara Indra
Denpasar,Bali
Summary
Detail-oriented hospitality professional with experience in international luxury hotel environments, including Food & Beverage operations and Sales & Marketing. Skilled in handling group and event inquiries, coordinating pricing with Revenue Management, preparing proposals and agreements, and managing sales systems such as SFAweb and GRC. Strong in cross-department coordination, client servicing, and event handover support, with solid exposure to MICE, leisure, and wedding sales.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Sales & Marketing Voyager - Complex
Marriott International
The St Regis Bali Resort & The Laguna Bali
09.2024 - 03.2026
- Managed Leisure, MICE, and Wedding inquiries and provided exceptional and timely service to ensure guest satisfaction.
- Successfully converted two group leads for wedding and social event within tight time window.
- Assisted MICE to convert three small meeting inquires within tight time window.
- Assisted Leisure to convert three FIT bookings within tight time window
- Developed strong relationships with guests to understand their specific needs and preferences.
- Prepared and Followed up tailored proposal, eProposal, agreement (LOA), and addendum directly to guest.
- Supported sales managers during sales call, virtual meeting, and site inspections.
- Participated in weekly Sales Strategy Meetings (PEAK Meeting) as note taker.
- Monitored and update CI/TY or SFAweb, including weekly report such as CR023 for GRC and PEAK.
- Participated in training sessions to improve product knowledge and sales techniques.
- Completed cross-exposure across key operational departments including Revenue Management, Front Office, Butler Service, Food & Beverage, Events, Reservations, and Concierge to support sales activities.
Sales & Marketing Intern
Marriott International
The Westin Resort Nusa Dua Bali
01.2024 - 07.2024
- Collaborated with senior sales representatives to understand client needs and preferences.
- Handled new group inquiries, coordinating pricing and availability with Revenue Management
- Prepared sales proposals and letters of agreement, and compiled comprehensive handover documents for the Events team
- Updated weekly sales report such as GRC, Wholesaler, and CR023 compilation of definite groups.
- Created content for digital platforms to drive user engagement and interaction.
- Liaised with external vendors to coordinate marketing efforts and resources.
- Participated in brainstorming sessions to generate innovative marketing ideas.
Education
Bachelor’s Degree - Hospitality Management
IPB International
Bali /2020 - /2024
Skills
- Knowledge of Marriott System, CI/TY or SFAweb, Microsoft Office, One Yield,
- Problem-solving
- Communication skills
- Adjustable
- Highly organized and structured
Languages
Indonesian
Native
English
Upper intermediate
French
Beginner
Certification
Certified Departmental Trainer (CDT) - Marriott International
E-Cornell Voyage Leadership Program: Becoming a Powerful Leader and Leading with Credibility
Timeline
Sales & Marketing Voyager - Complex
Marriott International
09.2024 - 03.2026
Sales & Marketing Intern
Marriott International
01.2024 - 07.2024
Bachelor’s Degree - Hospitality Management
IPB International
/2020 - /2024