Dewa Gede Ovidiasha
Customer Service
Gianyar
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Officer
PT Bank Rakyat Indonesia
Tegalalang,Gianyar
08.2015 - Current
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer calls and emails to answer questions about products and services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bank Teller
PT. Bank Rakyat Indonesia (Persero) Tbk.
Gianyar
01.2021 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Bachelor of Economics - Accounting
17 Agustus 1945 University
Surabaya 08.2010 - 02.2015
Skills
Service recommendations
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Timeline
Bank Teller
PT. Bank Rakyat Indonesia (Persero) Tbk.
01.2021 - 01.2022
Customer Service Officer
PT Bank Rakyat Indonesia
08.2015 - Current
Bachelor of Economics - Accounting
17 Agustus 1945 University
08.2010 - 02.2015
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