Dewi Febrianti Santoso
Summary
Dynamic marketing professional with a strong academic background in English from Airlangga University and diverse experience in customer service and account management. Proven ability to leverage exceptional communication skills and a customer-centric approach to drive engagement and achieve business objectives. Experience includes positions at PT Gree and PT Daikin Applied where strategic relationship building has been essential to success. Committed to contributing expertise and a passion for marketing in a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Plan & Spec Staff
PT. Daikin Applied
05.2022 - Current
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Sales project
PT GREE Electric Appliances Indonesia
02.2020 - 04.2022
- - sales project
Senior project sales
PT Bukaka Inti Aircon
03.2016 - 12.2019
- - sales project
- - handling customer
- - handling after sales
- - b2b sales
Customer service
Bank Central Asia (Bank BCA)
02.2014 - 07.2014
- - entering data
- - handling customer
Distributor support
PT 4life Indonesia
07.2012 - 02.2014
- Handling customer:
- - compliance
- - give brief explanation about product knowledge
- - entering data
Education
S1 - Sastra Inggris
Airlangga University
01.2012
Skills
- Communication (English language)
- Computer (excel, word, and power point)
Timeline
Plan & Spec Staff
PT. Daikin Applied
05.2022 - Current
Sales project
PT GREE Electric Appliances Indonesia
02.2020 - 04.2022
Senior project sales
PT Bukaka Inti Aircon
03.2016 - 12.2019
Customer service
Bank Central Asia (Bank BCA)
02.2014 - 07.2014
Distributor support
PT 4life Indonesia
07.2012 - 02.2014
S1 - Sastra Inggris
Airlangga University